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Sangita Support SquadKeymaster
@Picflick If you set a recurring subscription plan for which you have set up a sign up fee as 0 only then when a vendor proceeds with this payment (https://prnt.sc/3UruFQ0uVJ9a).
Otherwise stripe/paypal can’t proceed with the payment.
Let us know if you need any further assistance.Sangita Support SquadKeymasterGlad to hear that.
Sangita Support SquadKeymaster@webmaster Sorry to hear that you are facing this issue. We have checked this on our end and there is no such issue for us in the vendor store page.
As you are facing issue on your end, kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us.
Also while sharing the access don’t forget to mark your reply as private.Sangita Support SquadKeymaster@embpri It seems like there is some theme /plugin conflict on your end. Just to be sure, kindly deactivate plugins other than WooCommerce , MultiVendorX on your end. Also switch to some default theme such as twenty twenty three or storefront.
Please do keep us posted.November 1, 2023 at 3:07 PM in reply to: Conflict with commision payout currency currency plugin #197007Sangita Support SquadKeymaster@Zia Rahim Sorry to hear that you are facing an issue on your end.
MultiVendorX only verifies the currency set in WooCommerce and uses it accordingly.
As evident from the issue you mentioned, the currency switcher plugin you are using is not currently compatible with MultiVendorX. To address this, you may contact the Currency Switcher plugin team and request that they make their plugin compatible with MultiVendorX. If they require any assistance from our end during this process, we will be more than willing to support them.
In the meantime, if you require urgent compatibility between both plugins, you can consider hiring our custom development team (https://multivendorx.com/custom-development/) to assist you in aligning the plugins according to your needs.November 1, 2023 at 3:07 PM in reply to: Conflict with commision payout currency currency plugin #197242Sangita Support SquadKeymasterGlad to hear that. If you face any issue or need help in future please create a new support thread.
Sangita Support SquadKeymasterThanks for the update and also for helping others.
Sangita Support SquadKeymasterThanks for sharing the access. But on your staging site the page navigation in the vendor store page is working perfectly fine. Kindly check the video https://watch.screencastify.com/v/XSsYb21WqBUJrYEtD34m.
It seems like the issue is not replicated on the staging site. Kindly replicate the issue on the staging site so that we can check the issue and help you accordingly.Sangita Support SquadKeymasterWe have again checked your staging site and the page navigation is working fine there. Kindly check the video https://watch.screencastify.com/v/0PmKPSs5R1Fa2YB0IAy4.
Please clear the cache on your end and check again. Are you using any specific browser?Sangita Support SquadKeymasterSorry for the missunderstanding earlier. I understood the issue now. if before page load I am clicking on the navigation it is working
but after proper page load
there is issue
https://www.loom.com/share/ca7b63ae0267454d82cc7df68938dd37
I have send this to our developer. They will check the issue and get back to you. Kindly provide us some time.Sangita Support SquadKeymasterOur team is looking into the issue. Once we are done, we will surely let you know.
Sangita Support SquadKeymasterCan we deactivate plugins/themes on your end for testing purpose?
Sangita Support SquadKeymaster@webmaster Thanks for the confirmation.
We have checked by deactivating the themes /plugins on your end. And it seems like the issue you are facing is coming from the theme because as soon as we switch the theme on your end the page navigation works perfectly fine.
But we are not able to connect to the FTP server. While connecting we are getting the below error –
Status: Connecting to 7triple7.emproductions.co.za:21…
Status: Connecting to 7triple7.emproductions.co.za…
Status: Using username “MVX001”.
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to serverKindly share the correct FTP access so that we can fix the issue on your end.
Sangita Support SquadKeymasterThanks for sharing the details. Our team will check and get back to you. But due to weekend, the reply might get delayed.
Sangita Support SquadKeymasterKindly add the below code in the functions.php file of your current active theme and check –
add_action('wp_enqueue_scripts', function() { if (mvx_is_store_page()) { wp_dequeue_script('wolmart-theme-async'); } }, 999);
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