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@MaxenceTP
MVX Support can confirm this, but I had to figure this out while I was testing. The payment gateway charge is actually part of the commission payout and not part of the payment by customer. So the gateway charge is not based on orders, but based on payout transactions. So I don’t know if you’ll be able to deduct the transaction fees on each purchase/order based on the customer’s card or anything else since it is only based on the payout transaction, not the purchase/order transaction. In the vendor’s dashboard, the gateway charge won’t show up under their orders. It only shows up under commission transactions.Hi Moumita, any chance you’ve been able to look into this yet? We will be unable to go live with the website until these issues are resolved. Please let me know if there’s any information you need from me. Thank you.
Okay, thank you for the information. That would definitely be something helpful at least at the admin level. You can go ahead and close this ticket though.
I must have been on an older version that I was using because afm() function was being called in html-bulk-edit-product.php. In the the last 2 versions, it was fixed, so nothing needed here. Thank you.
Hi Moumita, I just reset all the MVX Stripe settings back to my original configuration as I saw you had changed Stripe Charge type, 3D/SCA, etc. but it did indeed work properly and MVX commissions matched up with Stripe transactions. I still have the older orders where it didn’t, so do you have any ideas what may have been the issue or see anything while you were in the site that could have been a potential issue? Also, can you point me to where the Stripe debug log is for future reference? That may help me debug issues on my own without bothering you.
Also, as I mentioned previously in this thread, the product settings for Membership Plans are a little confusing when it comes to commissions. It says “Admin commission type” and then “Vendor Commission”. Is it only possible to use “Vendor Commssions” within membership plans and not have it set up as “Admin Fees” like the site wide Revenue Sharing Mode configuration under MVX->Settings->Commission? If it is, that’s fine. I can set it up all as Vendor Commissions and not Admin Fees, but I had originally set up the global commission settings to be Admin Fees instead of Vendor Commissions as Admin Fees was a more accurate portrayal of the business model.
Thank you for your help!
