[Sangita Support Squad]

You are most welcome @

We would love it if you shared your experience by giving us 5/5 review here : https://wordpress.org/support/plugin/woocommerce-product-stock-alert/reviews/#new-post
Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need should an issue with our services arise.

[Sangita Support Squad]

Kevajo, I am sorry , but the FTP access is not opening due to this error :

Status:	Resolving address of k3uz.ftp.infomaniak.com
Status:	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error:	Could not connect to server
Status:	Waiting to retry...
Status:	Resolving address of k3uz.ftp.infomaniak.com
Status:	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error:	Could not connect to server

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[Sangita Support Squad]

Thanks @embpri, for helping out the community.

[Sangita Support Squad]

Thanks @embpri, for helping out the community.

[Sangita Support Squad]

Kevajo, we are not able to open the site https://prnt.sc/JZh3QtNH7nSy

Can you please check.

[Sangita Support Squad]

Hello @desarrollo, thanks for getting in touch with us.

According to our default workflow, when a customer sends a question, both the admin and vendor can view that question. Hence, vendors can see those queries without requiring admin approval. However, for the question to be displayed on the frontend, either vendor or admin needs to approve them.

[Sangita Support Squad]

Hi @demetrio.mannino, thanks for getting in touch with us.

This is not an issue. The WooCommerce product list space is configured with fixed dimensions (https://prnt.sc/LbdU3x0D9Tcb).

We’ve introduced an additional tab called ‘Interested Person,’ displaying the count of users who have subscribed to this product. As more tabs are added, the space adjusts horizontally, creating extra spaces.

If you remove some tabs, the black space will also be eliminated. You can observe this in the provided link:https://www.loom.com/share/ae2ac949093e458b8ae8aff036cf9335

[Sangita Support Squad]

Chris, We understand your concern, and while we appreciate your renewal, it’s important to note that since this is not our plugin, committing to a solution is challenging and time-consuming.

We will need to coordinate with the developers, and once they are available, we can look into this matter. Your patience and understanding in this process are highly valued.

[Sangita Support Squad]

Our replies are inline with your queries –
Problem 1 is that when a subscriber has completed the sign-up process they are marked as pending-vendor and we need to notify them of this. The standard invoice page shows generic information and I want to edit it. You told me that I cannot edit the page and the code you provided above does not redirect them to the dashboard. So what do I do?!
>>The flow you are looking for the vendors with Membership packs is not the supported flow.
Now kindly let us know about the step by step custom flow that you are looking at on your end so that our team can check how much customization is needed to implement that.
2nd problem is that when we approve the vendor and they access the dashboard they are not presented with the set up wizard (you mentioned it is because of they are logged in or something). This is not acceptable guys, it has to work.
Happy to schedule a zoom/teams call to discuss and solution together
>>Being a WordPress plugin and built on PHP, it’s important to note that the desired flow involves sending a query to the server each time a vendor logs in. This query checks whether the vendor has a role of pending vendor or vendor. However, this approach creates a significant load on the server, and it’s not recommended due to its potential impact on performance.

[Sangita Support Squad]

We will wait to hear back from you.

[Sangita Support Squad]

We are still not able to connect to the ftp. Getting the below error code –
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server

We are still not able to connect to the ftp. Getting the below error code –
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftp.infomaniak.com
Status: Connecting to 195.15.211.97:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER ik3uz_testkev
Response: 331 Password required for ik3uz_testkev
Command: PASS *************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server
Status: Waiting to retry…
Status: Resolving address of ik3uz.ftik3uz.ftp.infomaniak.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server

[Sangita Support Squad]

Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us so that we can check the issue on your end and help you accordingly.
While sharing the access don’t forget to mark your reply as private.

[Sangita Support Squad]

We have already replied here https://multivendorx.com/support-forum/topic/error-when-updating-mx-pro-to-the-latest-version-and-several-mx-inlets-are-not/#post-214501. Kindly check.

[Sangita Support Squad]

The FTP access shared by you is not working. Kindly check and share the correct login details so that we can check and assist you accordingly.

[Sangita Support Squad]

@bobloblawvegas@gmail.com As this is a database issue so we need the MYSQL dump of your database. Please provide us with the MYSQL dump of your database, or grant us permission to export the data from your staging site to facilitate the process.

Waiting for you reply.

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