[Sangita Support Squad]

@yunus we will wait to hear back from you.

[Sangita Support Squad]

@kevajo sorry for the delay. We somehow missed this thread. Kindly let us know if you are still facing the issue on your end or not.

[Sangita Support Squad]

@Lluis Torns We have checked this on our end and the flow is working fine. Kindly check the video https://fluvid.com/videos/detail/RZp9VHx3A_Sr18aLQ.
It seems like there might be some theme/plugin conflict on your end. Just to be sure, Kindly deactivate all the plugins on your end except WooCommerce, MultiVendorX. Also switch to some default theme such as twenty twenty three or storefront.
Please do keep us posted.

[Sangita Support Squad]

We have checked this and everything is working fine. Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us. While sharing the access don’t forget to mark your reply as private.

[Sangita Support Squad]

@yunus There might be some theme/plugin conflict on your end. Just to be sure, kindly disable all plugins except WooCommerce, MultiVendorX and MultiVendorX Pro on your end. Also switch to some default theme such as twenty twenty three or Storefront and check.

To know about the configuration of variable products in detail you may follow our documentation https://multivendorx.com/docs/knowledgebase/variable-product/.
If you need any further assistance please let us know.

[Sangita Support Squad]

We have deactivated the license. Kindly check. Also you can deactivate the license yourself by going to the deactivation option in the license submenu https://prnt.sc/BW_IipxfbVDP.

[Sangita Support Squad]

@Tandy R M Silva We have checked the refund flow on our end and it is working fine. Kindly check the video https://watch.screencastify.com/v/L0sSxmc9iOyo4jgmROer.
Make sure you have done all the configuration correctly on your end. You may refer to our doc for more detailed view on the configuration https://multivendorx.com/docs/knowledgebase/refund-request-flow/.
If you still face the issue please let us know.

[Sangita Support Squad]

Kindly add the below code and check if you are still facing the issue on your end or not –

add_action('init', 'remove_mail');
function remove_mail(){
	global $MVX;
	remove_filter( 'wc_get_template', array( $MVX->frontend, 'mvx_template_email_order_details' ), 10, 5 );
	add_filter( 'wc_get_template', 'mvx_template_email_order_details_custom', 10, 5 );
}
function mvx_template_email_order_details_custom( $template, $template_name, $args, $template_path, $default_path ){
	global $MVX;
	if ( 'email-order-details.php' === basename( $template ) ){
		if ( $args['plain_text'] === false && $args['sent_to_admin'] === false ){
			$order = $args['order'];
			$order_id = $order->get_id();
			$vendors = $MVX->frontend->get_vendors_of_order($order_id);
			if ( count($vendors) > 1 ){
				$template = //add your overridding file path here;
			}
		}
	}
	return $template;
}

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[Sangita Support Squad]

Add the below code in the functions.php file of your current active theme and also add the correct overriding path in the code where that is required –

add_action('init', 'remove_mail');
function remove_mail() {
    global $MVX;
    remove_filter( 'wc_get_template', array( $MVX->frontend, 'mvx_template_email_order_details' ), 10, 5 );
    add_filter( 'wc_get_template', 'mvx_template_email_order_details_custom', 10, 5 );
}

function mvx_template_email_order_details_custom( $template, $template_name, $args, $template_path, $default_path ) {
    global $MVX;
    if ( 'email-order-details.php' === basename( $template ) ) {
        if ( $args['plain_text'] === false && $args['sent_to_admin'] === false ) {
            $order = $args['order'];
            $order_id = $order->get_id();
            $vendors = $MVX->frontend->get_vendors_of_order($order_id);
            if ( count($vendors) > 1 ) {
                $template = //add your overridding file path here;
            }  
        }    
    }
    return $template;
}

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[Sangita Support Squad]

@glander We have checked this on our end and once we removed the lines the options got removed. We have even checked from the main plugin file. Can you please check again carefully.
Also for the overriding of the template do follow the below mentioned path and remove the lines from 115-134.
yourtheme/mvx-pro/rental-pro/html-endpoint-add-inventory.php.

[Sangita Support Squad]

Kindly share the site where you want to deactivate the license.

[Sangita Support Squad]

This reply has been marked as private.

[Sangita Support Squad]

The rental module is working fine on our end. Kindly check the video https://fluvid.com/videos/detail/4XwxrIY98osOMxg4P.
On your end the rental module may not be enabled. Kindly check if the module is enabled or not.

[Sangita Support Squad]

@bgant003 we have added our PayPal access on your site and the payment flow is working fine. The accesses are added on your end and you can check the same there.
It seems like there is some issue with the access of your PayPal account. Kindly reach out to the PayPal support team and ask them what should be the account configuration for PayPal for both admin and vendor when you are doing masspay to multiple vendors.

[Sangita Support Squad]

@glander To remove these options you need to override the html-endpoint-add-inventory.php template file following the below mentioned path .
yourtheme/mvx-pro/rental-pro/html-endpoint-add-inventory.php.
In the template file you need to remove the lines from 115 – 134

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