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It’s been ling and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
It’s been long and we have not heard back from you. We are closing this thread. If you need help or fcae issue in future please do create a new support ticket.
Hi there,We sincerely apologize for the delay in releasing the MultiVendorX Pro update addressing the Stripe marketplace issue.
After receiving your message we shared the fix with you yesterday again. We hope you have already downloaded the plugin on your end from there and everything must be working fine.
let us know if you need any further assistance and again thanks for your cooperation so far.Hi there, Thanks for sharing the access with us. Kindly confirm if we can disable plugins and themes on your end to troubleshoot the issue further.
Sorry to hear that you have faced an issue on your end.
Here are a few steps you can take to troubleshoot:1. Deactivate all plugins: If the issue is resolved, reactivate each plugin one by one to identify the source of the conflict.
2. Switch to a default theme: If the problem persists, try switching to a default theme like Twenty twenty four or Storefront to see if the issue is theme-specific.If still the issues persists on your end kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin nad FTP access of the staging site with us so that we can check the issue on your end and help you accordingly.
Also while sharing the access don’t forget to mark your reply as private.Nothing to worry. You have put the client id wrong in the admin dashboard. So kindly go to admin dashboard >> MultiVendorX >> Payments, stripe connect and check the client id again. Then try to connect Stripe from the vendor dashboard billing section.
Let us know if you need any further assistance.
Hello Sven, Sorry to hear that you guys are still facing issues on your end with the stripe set up. But not to worry.
Here are a few steps you can take to troubleshoot:
1. Check if you choose the correct endpoint for the vendor dashboard: Under MultiVendorX >> Settings >> General >> Vendor dashboard page, here set the page where you have put the MultiVendorX vendor dashboard shortcode(https://tinyurl.com/26m3np6j).
If still the issue persists try the below steps for troubleshooting –
2. Deactivate all plugins: If the issue is resolved, reactivate each plugin one by one to identify the source of the conflict.
3. Switch to a default theme: If the problem persists, try switching to a default theme.
Once the issue gets resolved, simply go to vendor dashboard >>Store settings >> Billing , here from the payment method dropdown select Stripe connect and connect the vendor’s stripe account accordingly.
Let us know if you need any further assistance from our end.It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do open a new support ticket.
@webmaster, Sure. Kindly check again on your end carefully and let us know if you need any further assistance from our end.
Hi there, Check the screenshots below
ACF Settings (https://www.awesomescreenshot.com/image/46786661?key=fc6bf94476879033ddaf4bce019c38f5)
Admin dashboard (https://www.awesomescreenshot.com/image/46786687?key=64752df6cf80510abf31315fa0170995)
vendor dashboard (https://www.awesomescreenshot.com/image/46786712?key=d5b86708f72b87b196983759180928d0)Hello There , We have checked the same flow of adding custom fields in our end as mentioned by you and the fields are coming accordingly on the vendor dashboard. Kindly check the screenshots here https://tinyurl.com/2yjctxfs(acf settings), https://tinyurl.com/25zu4c7s( admin dashboard ), https://tinyurl.com/25l75mtf(vendor dashboard). We are using the Advanced custom field version 6.2.7, MultiVendorX version 4.1.6 and MultiVendorX Pro version 1.3.1 on our end.
Now as you are facing an issue on your end, kindly check what changes have you made on your end recently after which you have started facing this issue and let us know about the same.It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
Hello Shane, Thank you for reaching out to us.
Please understand that we use WooCommerce coding flow for the import/export module. Therefore, when vendors export and import a variable product using the module,all details of the variable product are transferred, except for the variations linked to the attributes. Vendors will need to manually add these variations after importing a product.
This is all carried by WooCommerce code itself.As WooCommerce itself has issues with this, hence the vendor is facing the same. We will keep checking whether WooCommerce will release any update on this and will keep you posted. You can also keep track of the issue from the WooCommerce support forum here https://wordpress.org/support/topic/import-of-variable-product-is-not-working/.
Please feel free to reach out if you require further assistance from our end.
