[MVX Support Ninja]

Hi, thanks for reaching out to us.
Not to worry.
In order to activate api key refer to this document- https://multivendorx.com/knowledgebase/getting-started-wcmp-add-ons/
Also deactivate your plugin once and then activate again.

Do keep us posted.

[MVX Support Ninja]

Hi,

We have removed previously shared code(reply no #133835) from your theme.
Hope fully the issue is fixed on you end.

Kindly check your site and let us know.

Regards,

[MVX Support Ninja]

Hi,
Our replies are inline with yours-

-The MOBILE VERSION & IPAD Smaller devices if you look at Schools is still showing it … You were looking on the PC version which I have already fixed.
If you look at POLOS and it shows “READ MORE” twice in there so issue is NOT fixed.
If you look at SCHOOLS one, then it still shows “READ MORE” on MOBILE & IPad – need to remove it.
PC version is fine ..
Please help me fix this urgently as it looks unprofessional.

>> We’ve checked this in your site in mobile version also but didn’t face the issue.As you can see in this video : https://www.loom.com/share/920a23819fd249f29a9003d475717565
https://www.loom.com/share/f74132e9fa284e67abdd69fb7be56f51
Can you kindly share a video recording of the issue so that we can assist you further

-When will the issue be rectified ?
Is it happening just for my client site or everyone ?
Client cannot do multiple enquiries with your plugin ?

>> Currently our development team is working on a huge update of WCMp 4.0, where we are revamping the full flow of WCMp. Hence until we can release the update, the team can’t start working on this.
Looking for your co-operation regarding the same.

Also for multiple enquiry kindly enable the option “Enable Multiple Product Enquiry” from Catalog>Settings (see screenshot-https://prnt.sc/_A-f-KRSoMkl )

-My question was I PREFER to have it scrolling or viewable at ALL TIMES like the Product Cart, because otherwise people cannot SEE the Enquiry Cart button .. it is a pain to find …

>> Currently we do nit have the flow that you are asking for.
However you’ll need to do custom code on your end.

[MVX Support Ninja]

Hi, our replies are inline with yours:

-I would just prefer on MOBILE to show “ADD TO CART” or “SELECT OPTIONS” if Variable and NO “Add to Enquiry Cart” please.
Urgent please as people are trying to order on mobile.
I have already activated it now. Urgent issue as clients are trying to buy things in “Add to Cart” and For these products I DON’T want “Add to Enquiry cart” to display at all. How can I achieve this ? What setting and where do I go to fix it ?

>>We checked in on your live site, but didn’t face any such issues.
Either “Add to Cart” or “Select Options” is being displayed.
Here is the video- https://www.loom.com/share/920a23819fd249f29a9003d475717565

=========================================================================================================================================================

-Add to Cart is ONLY available to some products (not every product). Therefore if “Add to Cart” is available for product with no variations eg Schools THEN I don’t want the “Add to Enquiry Cart” to display .. only want 1 button.

>> You can apply this by following this flow :

If you wish to enable only “Add to Cart” without “Send an Enquiry” for specific product category then kindly go to Catalog>Settings>Exclusion> Category Specific Exclusion (see screenshot- https://prnt.sc/QQ0rrYD1F-D2 )

Or

If you wish to enable only “Add to Cart” without “Enquiry button” for specific product then kindly go to
Catalog>Settings>Exclusion>Product Specific Exclusion (see screenshot- https://prnt.sc/qyga-MGkW6PW )

Also kindly note that this exclusion is working fine on our end.
Here is the video- https://www.loom.com/share/b0450713032b461d9e1da8e0a3182ad2

=========================================================================================================================================================

-It does show a button to View Enquiry cart on the product BUT I would like the other ENQUIRY CART to POPUP somewhere for client to easily view what they have chosen.-

>> Kindly note that “Cart” is only for product which customers are going to buy.

You’ve to add “Enquiry Cart” via admin dashboard Appearance>Widgets>Legacy Widgets.

Now from the dropdown of Legacy Widget choose “Enquiry Cart”.
Now you’ll be able to view the Products which have been added to Enquiry Cart.

Here is the video- https://www.loom.com/share/11dd957909734e64bfdc885794d3cd4b

=========================================================================================================================================================

-If you view the live site on both mobile & PC you will see that the “Enquiry cart” is NOT working properly. Not showing what client is enquiring about.

>> We have recreated this issue on our end and will fix this in our next update.

[MVX Support Ninja]

The default flow is such that either admin will bear the entire tax per product or vendor will bear the entire tax per product.
To set this flow enable tax via admin dashboard, WCMp>Settings>Payments>Tax . (see screenshot- https://prnt.sc/26xuw8e )

However if you want any other flow then you have to do custom code on your end.

[MVX Support Ninja]

Hi, thanks for reaching out to us.
As it is not possible for us to go through the entire code kindly let us know what changes you’ve made in the code.
And also explain what do you want to change so that we can assist you further.

[MVX Support Ninja]

Hi,
Thank you for the co-operation. I have forwarded this to the Product enhancement team. Depending upon mass request and availability of resource, team would be in a situation to proceed further.

[MVX Support Ninja]

Hi, thanks for getting in touch with us.

Our replies are inline with yours-

-I already renewed my subscription for Woocommece Catalog Enquiry Pro but I cannot activate it on client site. Have put in the Product Order API Key & Id but still says Deactivated on the Client site in your the plugin area. How can I fix this urgently ?

>>In order to activate api key refer to this document- https://multivendorx.com/knowledgebase/getting-started-wcmp-add-ons/
Also deactivate your plugin once and then activate again.

=========================================================================================================================================================

-Hi, ALSO need to be able to have both “BY NOW” Cart AND “Add to enquiry” on some products only .. Most products has “Add to Enquiry Cart” but some other products DON’T need “Add to Enquiry Cart” and ONLY NEED “Add to Cart”.

>>If you wish to enable ‘Add to Cart” along with Send an Inquiry for all the products then enable “Add to Cart” option from setting of catalog (see screenshot- https://prnt.sc/26x06ya )
Also if you wish to exclude few products from enquiry cart then go to Catalog>Settings>Exclusion>Product Specific Exclusion (see screenshot- https://prnt.sc/26x09um )

=========================================================================================================================================================

-And Add to Cart Button is NOT displaying on MObile version but OK on PC version for Single Product with NO drop down options.
How can I fix this ?

>>We tried to recreate this on our end but didn’t face any such issues.
here is the vieo- https://www.loom.com/share/5091c380f37d4920a0896c01ebeaf3f6

It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce,WCMp and Woocommerce Catalog Enquiry Pro and check again.
If the issue is still there, switch to some default theme such as twenty twenty and check again.
Do keep us posted

[MVX Support Ninja]

We tried to recreate this on our end but didn’t face any such issues.
We tried to recreate this in our demo- https://wcmpdemos.com/all-in-one-demo/product/xzzx/

It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce,WCMp and Catalog Enquiry and check again.
If the issue is still there, switch to some default theme such as twenty twenty and check again.
Do keep us posted

[MVX Support Ninja]

Hi,
We tried to recreate this on our end but didn’t face any such issues.( see screenshot- https://prnt.sc/26vh11p ). In our demo that issue is related to the theme, we will communicate with them, so they can fix this in the next update.
Also, for your site, it seems like a theme issue. Can you please switch to some default theme like Twenty Sixteen and check again.

[MVX Support Ninja]

@Criss We are closing this thread now as requested by you.

[MVX Support Ninja]

we are happy to help you
We would love it if you shared your experience by giving us 5/5 review here :
https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need with an issue with our services when arise.

[MVX Support Ninja]

Hi, thanks for reaching out to us.
In order to let customers to give review kindly configure the Review settings via WCMp>Settings>General>Review (see screenshot- https://prnt.sc/26u8l8m )

[MVX Support Ninja]

Hi, thanks for getting in touch with us.
We tried to recreate this on our end but didn’t face any such issues.
Here is the video- https://www.loom.com/share/65e5c80de89541d69cb974ae39604d01

It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce,WCMp and Catalog Enquiry and check again.
If the issue is still there, switch to some default theme such as twenty twenty and check again.
Do keep us posted

[MVX Support Ninja]

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