[Sangita Support Squad]

@Zia Rahim On our end, We have placed an order and from the backend changed the order status to failed order. Now as the order has been placed successfully initially that is why the commission is getting created and when the order status is changed manually by the admin the created commission stays just as earlier. We are sure, if an order has failed status then commission will not be there. At the same time, MultiVendorX will pay the commission to the vendor only if the order status is completed or processing.

Regarding the zero commision, the fix for the issue with vendor commission will get added in our next update. So, for now please use the fix shared here : https://drive.google.com/file/d/1NPCj74P3B7MpO2UjSBggJgTGy6N8E3Q1/view?usp=sharing

[Sangita Support Squad]

We are not able to access the debug log on your end. It says access is denied. We need to check the debug log to proceed further with the issue.
Kindly check this and share the access with us.

[Sangita Support Squad]

@Zia Rahim Not to worry. We Have added the fix for this issue in our MultiVendorX 4.0.31 version. Kindly update the plugin to its latest version and check.

[Sangita Support Squad]

Hi @Chris, As you already know that the compatibility with MultiVendorX has been added from the better messages plugin team so the code for this integration has been modified on their plugin only. And debugging their code is really very difficult for us. Kindly ask them to share the code snippet as they know their coding better
However, I have informed our team to check this. But depending on our team’s availability, they will look into this.

[Sangita Support Squad]

@Chris, We never had conflict issues with elementor. The issue was coming from some codes and that has also been modified on our end. We have checked the above mentioned scenario on our end with the MultiVendorX (4.0.30), Elementor (3.17.3) and Elementor pro (3.13.2) , everything is working fine as shared in our earlier reply.
Given that you’re encountering similar issues again, it’s likely due to a conflict with other plugins. To troubleshoot this, we recommend temporarily disabling all plugins except for WooCommerce, MultiVendorX, Elementor, and Elementor Pro. Gradually re-enable each additional plugin one by one to pinpoint the source of the problem.

[Sangita Support Squad]

@Justin Harrison Our team has already integrated the support for the Stripe Custom accounts with Stripe’s updated API in our MultiVendorX Pro 1.1.2 version.
Now can you please tell us what issues you are facing on your end with Stripe so that we can look into those and help you accordingly.

[Sangita Support Squad]

Kindly share some screenshots showing where you want to change the title and instruction so that we can provide you guidance accordingly.

[Sangita Support Squad]

@Manigandan E V We sincerely apologize for any inconvenience caused by our inability to meet your requirements. Kindly inform us of the challenges you’re experiencing or provide additional details about your needs. We are eager to support you in addressing these issues and ensuring that your desired objectives are met.
For your reference, please check the refund policy here : https://multivendorx.com/terms-and-conditions/.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is soved now. e are closing this thread. If you need help or face issue in future please create new support ticket.

[Sangita Support Squad]

We presume your query is soved now. e are closing this thread. If you need help or face issue in future please create new support ticket.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please open a new support ticket.

[Sangita Support Squad]

Thanks for sharing the access with us.
We have checked the issue on your end. There are some errors on your end –
[27-Nov-2023 12:10:06 UTC] WordPress database error Table ‘ik3uz_WP1008279.pd47_woocommerce_sessions’ doesn’t exist for query INSERT INTO pd47_woocommerce_sessions (session_key, session_value, session_expiry) VALUES (‘1’, ‘a:11:{s:4:\”cart\”;s:1357:\”a:1:{s:32:\”0517b2003839e5f08323433c4731b81f\”;a:36:{s:4:\”type\”;s:0:\”\”;s:11:\”frame_price\”;s:0:\”\”;s:9:\”lens-type\”;s:0:\”\”;s:15:\”lens-type-anshu\”;s:0:\”\”;s:17:\”right-sphere-cart\”;s:0:\”\”;s:14:\”enter-user-dob\”;s:0:\”\”;s:18:\”ninja_cust_insured\”;s:0:\”\”;s:22:\”ninja_insurance_number\”;s:0:\”\”;s:16:\”left-sphere-cart\”;s:0:\”\”;s:19:\”right-cylinder-cart\”;s:0:\”\”;s:18:\”left-cylinder-cart\”;s:0:\”\”;s:15:\”right-axis-cart\”;s:0:\”\”;s:14:\”left-axis-cart\”;s:0:\”\”;s:19:\”right-addition-cart\”;s:0:\”\”;s:18:\”left-addition-cart\”;s:0:\”\”;s:7:\”pd-cart\”;s:0:\”\”;s:13:\”right-pd-cart\”;s:0:\”\”;s:12:\”left-pd-cart\”;s:0:\”\”;s:18:\”prescription-image\”;s:0:\”\”;s:14:\”lens-thickness\”;s:0:\”\”;s:12:\”lens-coating\”;s:0:\”\”;s:5:\”color\”;s:0:\”\”;s:11:\”total_price\”;i:2500;s:7:\”deposit\”;a:7:{s:6:\”enable\”;s:2:\”no\”;s:7:\”deposit\”;d:2500;s:9:\”tax_total\”;d:0;s:3:\”tax\”;d:0;s:9:\”remaining\”;i:0;s:5:\”total\”;d:2500;s:16:\”payment_schedule\”;a:0:{}}s:3:\”key\”;s:32:\”0517b2003839e5f08323433c4731b81f\”;s:10:\”product_id\”;i:253094;s:12:\”variation_id\”;i:0;s:9:\”variation\”;a:0:{}s:8:\”quantity\”;i:1;s:9:\”data_hash\”;s:32:\”b5c1d5ca8bae6d4896cf1807cdf763f0\”;s:9:\”wholesale\”;a:3:{s:16:\”enable_wholesale\”;s:3:\”yes\”;s:5:\”price\”;d:2000;s:8:\”quantity\”;i:10;}s:13:\”line_tax_data\”;a:2:{s:8:\”subtotal\”;a:1:{i:2;d:0;}s:5:\”total\”;a:1:{i:2;d:0;}}s:13:\”line_subtotal\”;d:2500;s:17:\”line_subtotal_tax\”;d:0;s:10:\”line_total\”;d:2500;s:8:\”line_tax\”;d:0;}}\”;s:11:\”cart_totals\”;s:404:\”a:15:{s:8:\”subtotal\”;s:4:\”2500\”;s:12:\”subtotal_tax\”;d:0;s:14:\”shipping_total\”;s:1:\”0\”;s:12:\”shipping_tax\”;d:0;s:14:\”shipping_taxes\”;a:0:{}s:14:\”discount_total\”;d:0;s:12:\”discount_tax\”;d:0;s:19:\”cart_contents_total\”;s:4:\”2500\”;s:17:\”cart_contents_tax\”;d:0;s:19:\”cart_contents_taxes\”;a:1:{i:2;d:0;}s:9:\”fee_total\”;s:1:\”0\”;s:7:\”fee_tax\”;d:0;s:9:\”fee_taxes\”;a:0:{}s:5:\”total\”;s:4:\”2500\”;s:9:\”total_tax\”;d:0;}\”;s:15:\”applied_coupons\”;s:6:\”a:0:{}\”;s:22:\”coupon_discount_totals\”;s:6:\”a:0:{}\”;s:26:\”coupon_discount_tax_totals\”;s:6:\”a:0:{}\”;s:21:\”removed_cart_contents\”;s:6:\”a:0:{}\”;s:25:\”shipping_for_package_5998\”;s:92:\”a:2:{s:12:\”package_hash\”;s:40:\”wc_ship_ff621189f9d04f40b049571338afca76\”;s:5:\”rates\”;a:0:{}}\”;s:25:\”previous_shipping_methods\”;s:19:\”a:1:{i:5998;a:0:{}}\”;s:23:\”chosen_shipping_methods\”;s:17:\”a:1:{i:5998;b:0;}\”;s:22:\”shipping_method_counts\”;s:17:\”a:1:{i:5998;i:0;}\”;s:8:\”customer\”;s:898:\”a:27:{s:2:\”id\”;s:1:\”1\”;s:13:\”date_modified\”;s:25:\”2023-11-26T15:07:34+00:00\”;s:8:\”postcode\”;s:3:\”333\”;s:4:\”city\”;s:6:\”BASSAM\”;s:9:\”address_1\”;s:12:\”ok test test\”;s:7:\”address\”;s:12:\”ok test test\”;s:9:\”address_2\”;s:9:\”palmeraie\”;s:5:\”state\”;s:3:\”ABJ\”;s:7:\”country\”;s:2:\”CI\”;s:17:\”shipping_postcode\”;s:7:\”ABIDJAN\”;s:13:\”shipping_city\”;s:6:\”BASSAM\”;s:18:\”shipping_address_1\”;s:6:\”Cocody\”;s:16:\”shipping_address\”;s:6:\”Cocody\”;s:18:\”shipping_address_2\”;s:9:\”palmeraie\”;s:14:\”shipping_state\”;s:3:\”ABJ\”;s:16:\”shipping_country\”;s:2:\”CI\”;s:13:\”is_vat_exempt\”;s:0:\”\”;s:19:\”calculated_shipping\”;s:0:\”\”;s:10:\”first_name\”;s:5:\”test2\”;s:9:\”last_name\”;s:4:\”test\”;s:7:\”company\”;s:6:\”kevajo\”;s:5:\”phone\”;s:10:\”0709099518\”;s:5:\”email\”;s:14:\”test@gmail.com\”;s:19:\”shipping_first_name\”;s:20:\”Alleby Royce Paterne\”;s:18:\”shipping_last_name\”;s:4:\”ASSI\”;s:16:\”shipping_company\”;s:6:\”KEVAJO\”;s:14:\”shipping_phone\”;s:0:\”\”;}\”;}’, 1701258710)
ON DUPLICATE KEY UPDATE session_value = VALUES(session_value), session_expiry = VALUES(session_expiry) made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Session_Handler->save_data
WordPress database error Table ‘ik3uz_WP1008279.pd47_woocommerce_sessions’ doesn’t exist for query SHOW FULL COLUMNS FROM pd47_woocommerce_sessions made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Session_Handler->save_data, WC_Session_Handler->delete_session
And these are coming from your database, so kindly fix these errors on your database first and let us know as we are not facing any such issue on our end.

[Sangita Support Squad]

@Chris We have checked the vendor store page with elementor and the tab contents are coming accordingly on the store page. Kindly check the video here https://www.awesomescreenshot.com/video/22786181?key=e687a3533fac2ed5ecf2c7df3ee386f7.
Kindly check carefully again on your end.

[Sangita Support Squad]

@mealgetter.lft We have checked the configuration of the vacation module on our end but did not get any such bug mentioned by you. Kindly check the video here https://www.awesomescreenshot.com/video/22778276?key=bd92d1b1ccd2e488e7802d799ca73068.
Kindly check again carefully on your end by deactivating all plugins except WooCommerce, MultiVendorX and MultiVendorX Pro. Also switch to some default theme such as twenty twenty three or Storefront. If you still face an issue please create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us.

[Sangita Support Squad]

@kevajo Sorry to hear that you have faced issues on your end. Our replies are inline with your queries –
–I can’t update Multivendor X Pro, when I do I get an error.
>>We have logged into your site and have updated the MultiVendorX Pro. Just to let you know, in future if you face an issue to update the plugin from the plugins page, simply go to Dashboard>>Updates>>there you will find an option to update the plugin, from there you can simply update the plugin(https://tinyurl.com/ytklsl28). .
–I also can’t access the different tabs of MX, commissions, payments etc.
>>IKindly share the FTP access of your test site too. So that we can help you to add a fix for the issue.
–In the payment tab, when trying to view the payment receipt, there is an error.
>>Sorry, but in MultiVendorX Payments tab there is no such option to view payment receipts (https://tinyurl.com/yt2k8g7f). So kindly let us know from where you are getting the option to view the payment receipt in the payment tab.

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