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December 4, 2023 at 6:33 PM in reply to: Upgrade from Free to Pro Version without losing current subscribers #214813Sangita Support SquadKeymaster
@othermod I’m sorry for the trouble you’ve had with the recent update. I understand how important it is to ensure a smooth transition and keep your subscribers secure.
I think the issue you are facing on your end is that the subscriber list of the current version is lesser than the subscriber list of 2.0.3.
Already some of our users have informed us of the same issue and we are glad to inform you that we are able to fix the issue on our end. We Will add the same fix in our next update that will be released by today only. If you want we can share the fixed plugin manually and you can check the same on your end.
Now, about our Pro version, here you not only get the option to export the subscriber list but also you can filter the subscribers on different attributes like :-
Date
Subscriber name
Unsubscribe and many more.Now to activate the pro version kindly check the doc here https://multivendorx.com/docs/faqs/how-to-upgrade-to-the-pro-versions-of-the-plugin/.
If you need any further assistance please let us know.December 4, 2023 at 5:51 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214811Sangita Support SquadKeymasterNot to worry. We will keep you posted.
December 4, 2023 at 5:23 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214806Sangita Support SquadKeymasterOur team will debug the issue on your end and get back to you accordingly. Kindly provide us some time.
Sangita Support SquadKeymasterDhruv, We have checked the flow of membership on our end and it is working fine. Kindly check carefully the membership ship flow on your site.
If you face any issue in the flow then simply create a staging site and share the site url, temporary admin and ftp access with us so that we can check the issue on your end and help you accordingly.
December 4, 2023 at 4:22 PM in reply to: [WooCommerce Product Stock Alert] Version 2.1.0 deletes subscribed users by 95% #214795Sangita Support SquadKeymasterHi @bobloblawvegas@gmail.com I’m sorry for the trouble you’ve had with the recent update earlier.
However, we are glad to hear that your issue with the exported subscriber list has been resolved. But we have added a better solution on our end where all the old data of the subscribers are getting migrated very smoothly. We will release the update today. After that You can simply update the plugin to its latest version and check.
However we are able to recreate the issue with all details of the variation not present in the subscriber mail.
We will add a fix for this issue in our next update. You can keep a track of the issue from here https://github.com/multivendorx/woocommerce-product-stock-alert/issues/109.December 4, 2023 at 3:32 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214793Sangita Support SquadKeymaster@kevajo I have forwarded the issue to our dev team. But as our team is currently working from home they are already preoccupied with some previous work. They start debugging your issue from tomorrow. So kindly cooperate with us.
Also kindly whitelist all Indian IP on your ftp server so that we can access the ftp without any issue.
December 4, 2023 at 1:57 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214789Sangita Support SquadKeymasterKindly let us know from where we can access the file manager of the test site that you have shared with us.
December 4, 2023 at 1:46 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214786Sangita Support SquadKeymasterWe are able to log in successfully. Thanks for your cooperation.
December 4, 2023 at 1:43 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214784Sangita Support SquadKeymasterCurrently i am in the screen. Kindly share the code here now
Sangita Support SquadKeymaster@Dhruv Jha Sorry to hear that you have faced an issue on your end.
From your screenshot it is evident that the users have gone through the subscription plan page and added the plan and placed an order for the same. Only then an order can be placed. Kindly check with your user first.December 4, 2023 at 1:24 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214780Sangita Support SquadKeymasterNo worries you can simply ping us the code here in the forum or send the code via mail (contact@multivendorx.com). we are always active on our mail.
Sangita Support SquadKeymaster@Justin Harrison, We made multiple attempts to replicate the issue on our side, but unfortunately, we couldn’t reproduce it. Without being able to recreate the problem and examine the error, it’s challenging for us to implement a fix for the issue.
Can you contact the stripe team, whether they can provide any such scenario for testing end, that might help us.December 4, 2023 at 1:10 PM in reply to: error when updating MX pro to the latest version, and several MX inlets are not #214777Sangita Support SquadKeymaster@kevajo Sorry for the delayed response as we were closed due to weekends. Our availability is from 10am-5pm(IST). So kindly let us know when you are available. We will log in to the cPannel at that time. So you will be able to share the validation code with us accordingly.
Sangita Support SquadKeymasterHello @Braxton Moody Thanks for getting in touch with us.
By default we do not have any such functionality for customers to pay tips to vendors.
You can add this functionality on your end in two ways via customization.Use a plugin like https://wordpress.org/plugins/wpc-order-tip/ on your end and make this plugin compatible with MultiVendorX. This way the custom code will take payment from the customer and send that to the vendor using our commission flow.
You can custom code this whole flow, if you want, you can contact our custom team from here https://multivendorx.com/custom-development/ and they will help you with your custom flow accordingly on your end.
December 4, 2023 at 9:45 AM in reply to: Code running at every init unnecessarily, overloading the server #214765Sangita Support SquadKeymasterWe have already added a fix for this issue in our last MultiVendorX Pro update. Kindly check and let us know.
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