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@barhoom
For the vendor dashboard you are using the wrong shortcode. As you are still using WCMP on your end hence kindly use the below shortcode for vendor dashboard –[wcmp_vendor]CopyAlso We no longer give support for WCMP and its addons as WCMP has rebranded itself as MultiVendorX. Hence to upgrade to MultiVendorX Pro You can go for the below options
Option A
We will share MultivendorX Pro (with zero cost)with the module you need. i.e. if you had only Frontend Manager, then you can only use the Frontend Manager Addons feature in the MuliVendorX Pro.
But you can’t update the plugin after this, as this is one-time solution only. But for this you need to have an active subscription and order. If your order has expired then you can’t upgrade to MultiVendorX Pro free of cost. You need to place a new order.
For permanent results, we would request you to purchase MultiVendorX Pro from here https://multivendorx.com/pricing/ and opt for option B
Option BWe will give you a coupon discount based on the month left of your subscription, and you can use MultiVendorX Pro
https://multivendorx.com/pricing/
i.e. if you have purchased Advance Frontend of 100 USD and purchased this on 1st January. Then you have left 2 month in your subscription. So you will get coupon code of 100*2/12 = 16.6 => 17@Nathan Wolhendler
Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access of your site so that we can check the issue on your end.While sharing the access don’t forget to mark your reply as private.
@Picflick Our replies are inline with your queries –
1. It sent the WC_Email_Vendor_New_Account email twice to the user
>>We have checked the flow with the above shared code and the user is receiving mail for creating an account on the site from WooCommerce and a new vendor account mail from MultiVendorX. Kindly check https://prnt.sc/8il8dGF_79yn. Install plugin like EMail Log and see whether it is registering the email twice there too?2. The WC_Email_Admin_New_Vendor_Account email was sent, but when I click the link ‘You can access vendor application here: ’ it says I am not allowed to access the page (see https://ibb.co/1fnD5g8).
>>Our team is looking into this. Kindly give us a little time.3. When I navigate to the back-end and click ‘approve’, it does not send the Approved email to the vendor
>>The approved email is also sent to the vendor correctly after approval from the admin (https://prnt.sc/aWnvAGuIx7mE). Again Install plugin like E-Mail Log and see whether it is registering the email twice there too?4. When the approved vendor logs in to the dashboard it did not present them with setting up the wizard?! How do I get them to navigate there once they have been notified to approve.
>>After approval from the admin when the vendor logs in to the vendor dashboard the store setup wizard appears correctly https://prnt.sc/i4f53SBtJoA2. Make sure that the vendor is logged in again after being a vendor.@Ken orozco We checked the auto saving on our test sites and there the functionality is working fine.
Now as you are facing issue on your end please create a staging site that should be an exact replica of your live site (https://www.weedslists.com/) and share the staging site url, temporary admin and ftp access of your site so that we can check the issue on your end.While sharing the access don’t forget to mark your reply as private.
@webmaster Kindly share some screenshots showing the sections that you want to remove from the vendor list page so that we can check and help you accordingly.
p.s. Our office is closed due to holidays (20 to 24th Oct). Hence, the response might get delayed.
Our team will check this and get back to you with an update.
p.s. Our office is closed due to holidays (20th to 24th Oct). Hence, the response might get delayed.@Ken orozco sorry to hear that you are facing issues on your end.
We have checked this on our end and the autosave is working fine.
There might be some theme/plugin conflict on your end. Just to be sure, kindly deactivate all plugins except WooCommerce and MultiVendorX on your site and also switch to some default theme such as twenty twenty three or storefront.
Please do keep us posted regarding the same.P.S we are closed till 24th.
So, our response might get a bit delayed. Please co-operate with us.
We have checked this on our end and the fix is working fine. Kindly check the video https://watch.screencastify.com/v/q61FldDOPPE1KHClQlDJ.
You just need to use the MultiVendorX latest 4.0.28 version and it should work fine.Kindly check again carefully on your end with MultiVendorX 4.0.28.
p.s. Our office is closed due to holidays (20th to 24th Oct). Hence, the response might get delayed.
Our office is closed due to holidays (1st to 5th Oct). Our team will get back to once the holiday is over.
Our office is closed due to holidays (20th to 24th Oct). Our team will get back to you once the holiday is over.
@closetspacestudio.com sorry to hear that. As you have installed and activated the MultiVendorX plugin there should not be any issue enabling the modules of the free version.
Can you please deactivate the installed MultiVendorX plugin once and then activate it again.
If still the issue persists please deactivate all plugins except WooCommerce and MultiVendorX on your end and also switch to some default theme such as twenty twenty three. And check again .p.s. Our office is closed due to holidays (20th to 24th Oct). Hence, the response might get delayed.
@barhoom Our office is closed due to holidays (20th to 24th Oct). Our team will look into this once the holidays are over.
We have checked this on our end and if free trial period is given then the user is not charged anything. Kindly check the video https://watch.screencastify.com/v/SAKkXX7RwV04pC9EiSII.
Now as your are facing issue kindly check again carefully with just Woocommerce, MultiVendorX and MultiVendorX Pro activated on your end.
p.s. Our office is closed due to holidays (20th to 24th Oct). Hence, the response might get delayed.
@Nathan Wolhendler Our office is closed due to holidays (20th to 24th Oct). Our team will look into this once the holidays are over.
@embpri Happy Navratri to you too.
Our replies are inline with your queries –
—Is there a way for vendors to just enter their PayPal email when signing up or in their dashboard and I will make manual payouts?
I don’t want to set up any automatic payment options (PayPal Split/Stripe Split) and will just accept payments from Stripe and make weekly payouts to vendors through PayPal manually.
>>If you do not want the payment to be automatic to the vendor then you just need to simply disable the automatic payment options from the module submenu of MultiVendorX(https://prnt.sc/1BnC_dtu3i-X).
–There is an option for PayPal email in the vendor registration form which I am using, but how can a vendor change/update their PayPal email ID in the dashboard section? There is no option for vendors to do that.
>>We have checked this on our end and there is no such issue. The paypal email does come on the vendor dashboard that the vendor has put during registration. And the field can be updated too. Kindly check the video https://watch.screencastify.com/v/Dsb8T1bvR4k8xslH5u5u.
As you are facing an issue, kindly check if you have enabled paypal masspay/paypal payout payment modules from the MultiVendorX modules submenu in the admin dashboard or not(https://prnt.sc/tHv1yHXdHDNi).
—Also, will this “PayPal email” field show up in the commissions CSV? How can I include this field so I know which payment goes to which vendor?
>>We do have support to show the recipient email in the commission CSV. Kindly check carefully as it is showing on our end perfectly.p.s. Our office is closed due to holidays (20th to 24th Oct). Hence, the response might get delayed.
