[Sangita Support Squad]

As there is a theme conflict issue on your end hence it might take some time for our dev team to debug the issue on your end. Also in this process we may need assistance from the theme team as well.
But not to worry we will keep you posted regarding all the updates.

[Sangita Support Squad]

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[Sangita Support Squad]

@yasu We are getting this https://prnt.sc/AH29eGezOC54 while trying to access the admin dashboard page. Kindly check and give us permission so that we can access the page.

[Sangita Support Squad]

@glander It seems like there is a conflict with your theme.When we switched to the default theme the translation is working fine. Kindly check the video https://watch.screencastify.com/v/ju4AJLSNkMYnBePnQ1C0.
Our team will check this on your end and get back to you with the solution. Kindly give us some time.

[Sangita Support Squad]

Its been a while and we have not heard back from you. We presume your issue is solved now. We are closing this thread as of now. If you need help or face issue in future please open a new support topic.

[Sangita Support Squad]

Its been a while and we have not heard back from you. We presume your issue is solved now. We are closing this thread as of now. If you need help or face issue in future please open a new support topic.

[Sangita Support Squad]

@arturvirabyan15 Currently we do not have support for Minimum/Maximum quantities for products which are sold on the basis of weight. But I have informed the development team to add support for this in future enhancements of MultiVendorX. They will take further decisions regarding the same.
For now if you want to add such a flow for the Min/Max quantity(weightwise) for products then you can achieve that via adding custom code on your end.
In this process if you need help please let us know we will surely help you with the hooks/filters.

[Sangita Support Squad]

@shrikant We are assuming that the vendor sanjay singh has some huge data on his end So, when he is trying to login,the gateway server is not receiving any reply in time from the server. Hence this error.
Now to locate why this vendor is facing this please do contact your server provider and inquire about why this specific vendor is encountering difficulties when establishing a connection to the server. They should have some error log, which will give us the idea why server request keeps failing.
If the problem is coming from our plugin, all your vendors should have experienced the same issue during login. Now, without hearing from them we can not proceed with debugging the issue on your end. As this whole issue is only coming from server side.

[Sangita Support Squad]

@glander We have again checked the translation on our end and the translation is working fine and also we are not getting any such error message as shared on your screenshot. Kindly check the video https://fluvid.com/videos/detail/MDZQqfm5_QfywORZw.
We have checked the same on your end but the translation is not working on your end somehow. To debug the issue further on your end can disable plugins and themes on your end. We need approval from your end to proceed with the debugging.

[Sangita Support Squad]

@yasu Sorry to hear that.
But we have checked this on our end and the automatic payments using PayPal Masspay are getting executed without any issue. Kindly check the video https://watch.screencastify.com/v/edWRwSS7nl5fln6HXaWc.
Kindly check carefully if you have put all the details of your masspay account from the admin and vendor end. If there is still an issue, check our log file inside our plugin.
Alternatively, you can share a temporary admin, ftp access and we can see the settings and error log.
While sharing the access don’t forget to mark the response as private.

[Sangita Support Squad]

@escatechafrica As we have shared earlier, the template overriding is working fine on our end. If you have followed the provided overriding path correctly there should not be any issue with the template overriding.
Now as you are still not able to override the template file on your end, kindly share the site url, temporary admin username, password and the login access of your cpanel. So that we can check by overriding the template file on your end.
Also while sharing the access don’t forget to mark your reply as private.

[Sangita Support Squad]

Not to worry. You just need to go to the admin dashboard >>MultiVendorX >>Modules, here under Marketplace types enable the product types https://prnt.sc/jrh33eik8zC-. 

If you need any further assistance please let us know.

[Sangita Support Squad]

@shrikant We are also getting the same gateway timeout error on our end while trying to login with the credentials of the vendor sanjay sing (https://prnt.sc/M2C9Iec-elUY).
This error is coming from your server. So kindly reach out to your server admin to fix this issue. They will be able to help you accordingly.

[Sangita Support Squad]

>>>@glander We have logged into your site. You are using the MultiVendorX Pro 1.2.0. We have added the fix in our current MultiVendorX Pro 1.2.1 version.
So kindly download the latest version of MultiVendorX Pro from here https://multivendorx.com/my-account/api-downloads/. And then try to translate the strings from MultiVendorX Pro using the loco translate. You may follow our video for reference https://watch.screencastify.com/v/nldUvLlKkIXXcAeDdfBs.
Then add the earlier shared code in the functions.php file of your current active theme accordingly.

[Sangita Support Squad]

@Zia Rahim Not to worry. Once the issue is fixed, we will keep you posted regarding the same. We are hoping to release the update by this week.

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