[Sangita Support Squad]

Its been long and we have not heard back from you. Hope you query is resolved now. We are closing this thread as of now. If you need help or face issue in future please open a new thread.

[Sangita Support Squad]

Its been long and we have not heard back from you. Hope you query is resolved now. We are closing this thread as of now. If you need help or face issue in future please open a new thread.

[Sangita Support Squad]

Its been long and we have not heard back from you. Hope you query is resolved now. We are closing this thread as of now. If you need help or face issue in future please open a new thread.

[Sangita Support Squad]

@shrikant As shared earlier, we are 100% sure that there is no issue from our plugin. But when you are activating other plugins and themes some of them are creating conflict issues and because of that you are facing loading issues on your end. So until we can detect which plugin is creating the conflict issue we can not assist you to fix these issues.
Kindly deactivate all the plugins and activate one at a time to detect the culprit.
Regarding your other queries our replies are inline –
1) please check attach file, as per your obeservation location not added thats why not placing order Can You please add location details vender Sanjay sing Because I am not able edit vender from backend bcz continue showing loading & check.
>> For the location of the vendor, the vendor is only able to add location from his dashboard. The admin can not do this from the backend. So kindly login with the access of the vendor in his dashboard and add all details regarding the location.
3)can we connect on google meet? let us know the time & send us google meet link. so please let us know the final conclusion by Monday.
>>Generally We do not provide support over google meet. But no worries, You can reach out to us over live chat and we can discuss the issue there.

[Sangita Support Squad]

@glander To translate the strings in the vendor dashboard you need to translate those in MultiVendorX Pro using Loco translate. You may follow our video for reference https://watch.screencastify.com/v/nldUvLlKkIXXcAeDdfBs.
Modify the below code accordingly and add in the functions.php file of your current active theme –

add_filter('mvx_frontend_dashboard_rental_pro_taxonomies', 'remove_fields', 10, 1);
function remove_fields($link){
	unset($link['pickup_location']);
	unset($link['dropoff_location']);
	unset($link['resource']);
	unset($link['deposite']);
	unset($link['attributes']);
	unset($link['features']);
	return $link;
}

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[Sangita Support Squad]

@shrikant Our replies are inline with your queries –
1. If we disable plugin everything works fine but when we enable / activate the site become slow and checkout does not work we are not able to checkout after selecting payment gateway. This happen when product is of vendor and assign to vendor. For normal product added by admin work fine.
>>We have checked this on your end with products from other vendors and the orders are getting placed without any issue. Kindly check the video https://watch.screencastify.com/v/2LMIvrTeQ2D3taJWh6Fe. We checked the same for different vendors.
Only products from the particular vendor named sanjay singh are facing problems in the checkout. So it seems like the vendor has not provided the location of the store via map. That;s the reason why the system is not able to calculate cost as per the distance.
Kindly check once if he has added all details regarding his address properly or not in his end.

2. Also some items in admin get unstable when we add / activate your vendor plugin that is Media Attach / Remove become slow. Update Order / change order status become slow.
>>We have checked this on your end but did not face any such issue. Kindly check the videos https://watch.screencastify.com/v/0klv0IXmKn6RYDUJg7IT.
https://watch.screencastify.com/v/4a2hFyLy3KjCWAP6BWzL.

These issues that you are referring to here, seem more connected with some conflict with other plugins. Because whenever we are running our plugin on your end, everything is working fine.
What you can do here is to activate one plugin at a time to check which one is causing this issue.

[Sangita Support Squad]

@Justin Harrison Glad to hear that. If you need any further assistance please let us know.

[Sangita Support Squad]

@shrikant Can you please deactivate MultiVendorX, MultiVendorX Pro on your end and check if you still face issue with ordering the product mentioned above or not. As we are not able to access the plugin page on your end hence we are not able to check the issue on your end.

@Justin Harrison kindly use the plugin from our git and let us know if that resolves your issue or not.

[Sangita Support Squad]

@Zia Rahim We are able to recreate the issue with policies on our end. We will fix this in our next update. You can keep track of the issue from here https://github.com/multivendorx/MultiVendorX/issues/540.

[Sangita Support Squad]

@Zia Rahim Kindly share the site url ,temporary admin and FTP access of your staging site with us where the issues are replicated. So that our team can check and help you accordingly.
While sharing the access don’t forget to mark your reply as private.

[Sangita Support Squad]

@shrikant The issue with placing an order you were facing was coming because you had not added any commission amount on your end.
We have added a commission amount here https://prnt.sc/r55qEbTlrU6T and there is no such issue with placing an order on your end https://prnt.sc/0XjjpsZ_7_ce.

Also, we have fixed the issue with memory size in our git version and will add the same in our next update. For now you can download the plugin from here https://github.com/multivendorx/MultiVendorX.git and follow these steps :

– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and Now, zip this folder again.
– Install this plugin on your site.

Please do keep us posted if this fixes the issue on your end or not

[Sangita Support Squad]

@Tandy R M Silva By default, when an order contains products from multiple vendors, suborders are generated for each vendor. The refund management is specific to individual suborders, not the main order. This approach ensures clarity for customers, allowing them to request refunds for specific products from specific vendors.

Now as you are saying that refund is not available for all the suborders that is because you must have set “Available status for refund”(https://prnt.sc/v3QDwyXlCdDw) and only the suborders having that order status will have the refund request option.

Kindly check the order status that you have set in the Settings section of MultiVendorX for which the customer can request a refund (https://prnt.sc/qPCY1H3NimTd) and then check the refund flow again on your end.

If you need any further assistance, please let us know.

[Sangita Support Squad]

@cateko8960 According to our default flow after registering as a vendor the user gets redirected to the vendor dashboard page.
Now as you want to restrict our default redirect flow you can use the below filter to implement your custom flow on your end –

apply_filters( 'mvx_vendor_login_redirect_url', $redirect_to);

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[Sangita Support Squad]

@cateko8960, the screenshot you have shared is of WooCommerce My Account page.
You can simply use the Loco translate plugin to translate the strings. You need to translate the string in WooCommerce as you want to add translation to the My account page.
You may simply follow this video for reference – https://watch.screencastify.com/v/8LB8qC1JoDMLAxtQ8F6T.

[Sangita Support Squad]

Its been a while and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support topic.

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