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Hi @MaxenceTP, sorry to hear that you have faced this issue.
Our team has tested the flow with the latest version of WooCommerce, but didn’t face any issue.
So, can you please share a temporary admin, ftp access so we can check and assist you with this.Also, please do share how to recreate the issue for your site. While sharing the access, don’t forget to mark the response as private.
Hi KC, thanks for the further clarification.
In that scenario, you might want to consider using the PluginHive plugin. However, it’s essential to note that we haven’t tested it ourselves. For more effective assistance, their plugin support would be better equipped to help you.
Let us know if you need any further help.
Sergio, I presume you are using wrong coding syntax of comma, please use this updated one :
add_filter('mvx_vendor_product_classify_first_level_categories', 'mvx_vendor_product_cat_remove'); function mvx_vendor_product_cat_remove($cat_array) { $cat_array['exclude'] = array(15); // add category id here separated by comma return $cat_array; }Hi, As per our current code, the default value can’t be removed. However in our next update, we will provide a solution, using this you can remove the set value.
You can track the progress of this request from here https://github.com/multivendorx/MultiVendorX/issues/623
@Picflick, We truly appreciate your suggestion. With over 10 years in the multivendor business, we haven’t received requests for this particular flow from our users. While we understand its importance to you, we currently find it challenging to see the widespread need for this flow among other marketplace owners.
It’s not a matter of dismissing your idea, but rather, we cannot make promises regarding something whose technical feasibility remains uncertain.
Thank you for your understanding.
Hi , our replies are inline :
a) The upload option for the store banner is restricted to 1200×390. If I upload a larger size, it shows the cropping option.
>> In that case, you have to remove our coding to auto crop this, we will share the code snippet.
c) I am not sure how I add categories sidebar with CSS.
>> Sorry for this misinformation. We have a widget called Vendor Category, you can use this to show the categories of that vendors. To know more please check https://multivendorx.com/docs/knowledgebase/multivendorx-widgets/#multivendorx-vendors-product-categories
Regarding theme, any WooCommerce theme should work properly with our plugin, if they coded with WooCommerce standard. However some of our users use Astra theme, without any issue.
Let us know if you have any more help.
@wanna, this seems like site specific issue.
Can you please share temporary FTP access also. While sharing the access don’t forget to mark the response as private.
Hi, What happens if a customer buys products from two different vendors, where one accepts PayPal and the other uses Stripe? How do you plan to manage these scenarios?
@Chris, Thank you for your feedback. We apologize for any inconvenience. Your insights are valuable, and we’re working to improve our support.
We really appreciate your efforts in identifying bugs and missing features, which were promptly addressed by our development team.
However Chris, in our free support, we are limited to offering custom codes that can be implemented within a timeframe of 10-15 minutes.
Realistically, assisting with third-party plugins like Better Message involves a significant time commitment. That’s why we suggested reaching out to their support directly. They are more familiar with their coding and can provide a faster response.
For the query with vendor details tab (we are sorry that we missed this again), the vendor-tab.php template file is responsible for the output of the vendor details. So you need to override this template file to add any modification : yourtheme/MultiVendorX/vendor-tab.php. You need to echo your shortcode here.
Chris, if you need any further help, please do let us know. We will try our best to assist in any possible way.
@Manigandan E V, refund management is generally a manual process. Hence admin needs to set the order as refunded and manage the payment manually.
Hi @Manigandan E V, as shared over the mail, you are using some order synchronization plugin. You need to make this plugin compatible with MultiVendorX so the sub order will also be created as per that.
Nathan, in order to assist you with this, we need to recreate the same.
So, please so share a temporary staging site access, where you have added your stripe’s sandbox details. This way we can do parallel testing.
Hello @socialm240, while we’re eager to assist you, removing the banner for the review page exclusively involves a considerable amount of custom code using jQuery and JavaScript. Unfortunately, achieving this through CSS alone is not feasible.
Also, in order to add widget on the top of shop page, you need to contact the theme author. Ask them whether you can create a sidebar section for a custom taxonomy page such as dc_vendor_shop
We recommend reaching out to a developer for optimal support. If you developer requires any coding guidance let us know.
@Nathan Wolhendler Sorry to hear that you are facing issues on your end. But as we are not able to test these issues on live mode on our end hence kindly test the below mentioned cases on your end and share a corresponding video to each of the cases.
Make a purchase of a non recurring plan with WooCommerce, MultiVendorX and MultiVendorX Pro activated and recreate the same scenario mentioned above.
Make a purchase of a subscription plan with only WooCommerce, WooCommerce Subscription and WooCommerce Stripe activated to recreate the same issue.Please share detailed videos of both the cases with us so that we can look into this and help you accordingly.
