[Sangita Support Squad]

@shrikant As mentioned previously, if the problem originated from our plugin, all your vendors would have encountered the same login issue. However, this is not the scenario; only one vendor is currently facing the problem. To pinpoint and resolve the issue related to establishing a connection with the server for this specific vendor, it would be advisable to contact the server admin directly. Without insights from them, we are unable to proceed with debugging the issue on your end. It appears that the root cause of this matter lies within the server side. We appreciate your understanding in this matter.

[Sangita Support Squad]

@Launch Digital Sorry to hear that. kindly decativate the MultiVendorX Pro plugin from the all plugins page and then activate it again. Now go to MultiVendorX >>License submenu>>Deactivation, uncheck the box and click on save changes. after that go to the activation tab and after putting the API details click on save changes.

If you need any further assistance please let us know.

[Sangita Support Squad]

@Launch Digital Not to worry. it is not an error. You just need to activate the license key for the MultiVendorX Pro plugin.

To activate the MultiVendorX pro license go to MultiVendorX >> License submenu >> put the API details and order id and click on save changes.You will get the required API details from here https://multivendorx.com/my-account/api-keys/.

If you need any further assistance please let us know.

[Sangita Support Squad]

I regret learning about the issue you’re experiencing. Since our data for testing is limited, it would be immensely helpful if you could set up a staging site mirroring your live site and share the staging site URL, temporary admin credentials, and FTP access with us. This will enable us to investigate the problem on your end and provide assistance in resolving the issue.
Also it will be really great if you can share the exported .sql file of your database with us so that we can check the issue and solve it accordingly.

[Sangita Support Squad]

@a.kh We will wait for the access.
Also while sharing the access don’t forget to mark your reply as private.

[Sangita Support Squad]

@a.kh It might be wise to set up a staging site since we might need to disable plugins or themes for troubleshooting.

[Sangita Support Squad]

@a.kh We appreciate you alerting us about this. Kindly create a staging site that exactly replicates your live site and reproduces the subscription problem. This will make it possible for our development team to look into the issue in further detail and help you find a solution.

[Sangita Support Squad]

@a.kh Please disable MultiVendorX and MultiVendorX Pro on your side and verify whether the issue persists.

[Sangita Support Squad]

Please review the matter with the shared plugin and inform us of the resolution status of your issue.

[Sangita Support Squad]

I have shared the access. kindly check now.

[Sangita Support Squad]

@embpri Kindly add the below code in the functions.php file of your current active theme and check –

add_filter( 'mvx_vendor_store_setup_wizard_enabled' , '__return_false' );

Copy

[Sangita Support Squad]

This reply has been marked as private.

[Sangita Support Squad]

Hello, I wanted to check in regarding the previous concern with the exported subscriber list. We’ve implemented a fix for this in our latest update. Could you please confirm whether the latest version has successfully resolved the issue on your end?

[Sangita Support Squad]

Hello, I wanted to check in regarding the previous concern with the exported subscriber list. We’ve implemented a fix for this in our latest update. Could you please confirm whether the latest version has successfully resolved the issue on your end?

[Sangita Support Squad]

For the issue you are facing with subscriptions our development team is currently investigating that. Please allow us some time to address it.

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