[Sangita Support Squad]

@Justin Harrison Thank you for clarifying the issue. Can you please get in touch with the Stripe team and let us know which part of the API is handing this part.

[Sangita Support Squad]

@Nathan, Our replies are inline with your queries –
Whenever it says Shipping I want it to say Shipping / Delivery. (left nav, banner, buttons…)
2. Instead of shipping by Zone I want it to say Shipping / Delivery Options
3. On the drop-down to change the wording, not sure yet what they will be
>> For these you can simply use the loco translate plugin on your end and add translation according to your requirement.
You may follow our doc https://multivendorx.com/docs/knowledgebase/multivendorx-translation-guide/ for reference to translate MultiVendorX using the loco translate plugin.
4. Under the eye to write Add delivery / shipping method, or change it to a plus, because it’s currently confusing for the user.
>>You can make changes as per your requirement here vendor-shipping.php template file.
You may follow the below mentioned overriding path to override the template in your child theme
yourtheme/MultiVendorX/vendor-dashboard/vendor-shipping.php

[Sangita Support Squad]

Hello, Sorry for the delayed response. As we are not able to recreate the issue on our end, Kindly create a staging site where the issue is replicated and share the staging site url and temporary admin and ftp access with us so that we can check the issue on your end and help you accordingly.

[Sangita Support Squad]

We are not able to access the debug log on your end. It shows 403 forbidden. We need to check the debug log to proceed further with the issue.
Kindly check this and share the access with us.

[Sangita Support Squad]

@Zia Rahim On our end, We have placed an order and from the backend changed the order status to failed order. Now as the order has been placed successfully initially that is why the commission is getting created and when the order status is changed manually by the admin the created commission stays just as earlier. We are sure, if an order has failed status then commission will not be there. At the same time, MultiVendorX will pay the commission to the vendor only if the order status is completed or processing.

Regarding the zero commision, the fix for the issue with vendor commission will get added in our next update. So, for now please use the fix shared here : https://drive.google.com/file/d/1NPCj74P3B7MpO2UjSBggJgTGy6N8E3Q1/view?usp=sharing

[Sangita Support Squad]

We are not able to access the debug log on your end. It says access is denied. We need to check the debug log to proceed further with the issue.
Kindly check this and share the access with us.

[Sangita Support Squad]

@Zia Rahim Not to worry. We Have added the fix for this issue in our MultiVendorX 4.0.31 version. Kindly update the plugin to its latest version and check.

[Sangita Support Squad]

Hi @Chris, As you already know that the compatibility with MultiVendorX has been added from the better messages plugin team so the code for this integration has been modified on their plugin only. And debugging their code is really very difficult for us. Kindly ask them to share the code snippet as they know their coding better
However, I have informed our team to check this. But depending on our team’s availability, they will look into this.

[Sangita Support Squad]

@Chris, We never had conflict issues with elementor. The issue was coming from some codes and that has also been modified on our end. We have checked the above mentioned scenario on our end with the MultiVendorX (4.0.30), Elementor (3.17.3) and Elementor pro (3.13.2) , everything is working fine as shared in our earlier reply.
Given that you’re encountering similar issues again, it’s likely due to a conflict with other plugins. To troubleshoot this, we recommend temporarily disabling all plugins except for WooCommerce, MultiVendorX, Elementor, and Elementor Pro. Gradually re-enable each additional plugin one by one to pinpoint the source of the problem.

[Sangita Support Squad]

@Justin Harrison Our team has already integrated the support for the Stripe Custom accounts with Stripe’s updated API in our MultiVendorX Pro 1.1.2 version.
Now can you please tell us what issues you are facing on your end with Stripe so that we can look into those and help you accordingly.

[Sangita Support Squad]

Kindly share some screenshots showing where you want to change the title and instruction so that we can provide you guidance accordingly.

[Sangita Support Squad]

@Manigandan E V We sincerely apologize for any inconvenience caused by our inability to meet your requirements. Kindly inform us of the challenges you’re experiencing or provide additional details about your needs. We are eager to support you in addressing these issues and ensuring that your desired objectives are met.
For your reference, please check the refund policy here : https://multivendorx.com/terms-and-conditions/.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is soved now. e are closing this thread. If you need help or face issue in future please create new support ticket.

[Sangita Support Squad]

We presume your query is soved now. e are closing this thread. If you need help or face issue in future please create new support ticket.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please open a new support ticket.

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