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October 31, 2023 at 7:56 PM in reply to: Users signing up for subscription are coming in as customers instead of vendors #199840Sangita Support SquadKeymasterThis reply has been marked as private.October 31, 2023 at 6:43 PM in reply to: Users signing up for subscription are coming in as customers instead of vendors #199508Sangita Support SquadKeymasterThis reply has been marked as private.October 31, 2023 at 5:21 PM in reply to: Free Trial setup for my subscription but my client was just billed? #197772Sangita Support SquadKeymaster
Nathan Wolhendler The details (sign up fee, trial period etc.) set in the MultiVendorX membership plan is followed by the payment gateway using which the user is subscribing.
To check the same we have added our stripe access on your staging site.
We have created a test plan on your site with a $1 sign up fee and 1 day free trial period and a recurring fee of $5.A user has subscribed to that plan on 30th october( https://tinyurl.com/yoklr84p ). So as per the free trial set up that should end on 31st october.
We have checked the details of this subscription from the admin Stripe dashboard and the free trial set up for the recurring plan is working perfectly. Kindly check the video for the details of the same in the stripe dashboard https://watch.screencastify.com/v/CoU20sKqJzUTdxdqTTlA.
Now to test the free trial setup you can also test the flow with your stripe on your end. Once an order gets placed you can go to your stripe dashboard >>Subscription>>Select the subscription that you are testing with and there you will get all details(trial period, next payment details) associated with that.
If you need any further assistance please let us know.
Sangita Support SquadKeymaster@Nathan Wolhendler ,
No, the users will not have two payment options in the checkout if both Stripe connect and Stripe marketplace modules will be activated.
The Stripe connect connects the vendor with the admin. So that they get their commission from admin through stripe. It has nothing to do with the checkout.
On the other hand, the MVX Stripe Marketplace gives the payment option with Stripe in the checkout. So that once a user pays with Stripe marketplace, the money will get split accordingly between the vendor and the admin instantly as soon as the order is completed.
But please note that to use the stripe marketplace module in the checkout the stripe connect module needs to be enabled.
Sangita Support SquadKeymasterHi @Nathan Wolhendler, We have two separate pages for Vendor Registration and Checkout to create users on the registration page and then link them with the subscription on the checkout page.
We now realize it might be more efficient to combine these two pages. We’ve informed the development team, and I’ll keep you posted on any updates.October 31, 2023 at 11:42 AM in reply to: Users signing up for subscription are coming in as customers instead of vendors #197672Sangita Support SquadKeymasterOur dev team is working on the fix and some upgradation of the Marketplace membership module flow. So kindly give us a little time.
Once we are done we will keep you posted.
October 30, 2023 at 8:32 PM in reply to: I’m experiencing display problems in the seller’s area #197654Sangita Support SquadKeymaster@karat.jimmy You are welcome. We are always there to assist you with your queries.
October 30, 2023 at 8:29 PM in reply to: I cannot see the WPML translation flag icon on the vendor dashboard product page #197652Sangita Support SquadKeymaster@yasu Once we are done we will surely keep you posted.
Again thanks for your cooperation.
October 30, 2023 at 6:33 PM in reply to: I’m experiencing display problems in the seller’s area #197646Sangita Support SquadKeymaster@karat.jimmy The subscriber list option is coming from the Store inventory Module of MultiVendorX Pro (https://prnt.sc/FdvrkzwM-zuR).
Once that module is disabled the subscriber list submenu will not appear in the vendor dashboard.
Now as you want to remove the Subscriber list option from you vendor dashboard kindly add the below code in the functions.php file of your current active theme –
add_filter('mvx_vendor_dashboard_nav', 'remove_mvx_vendor_dashboard_nav', 99); function remove_mvx_vendor_dashboard_nav($vendor_nav){ unset($vendor_nav['vendor-products']['submenu']['outstock-product']); return $vendor_nav; }
CopyOctober 30, 2023 at 5:24 PM in reply to: I cannot see the WPML translation flag icon on the vendor dashboard product page #197643Sangita Support SquadKeymasterHello @yasu We are extremely sorry for the delay.
Our dev team has started working on this. As there has quite a few changes from WPML’s end and we have gotten limited information from their end and we had to do our own researches to proceed further that’s why it is taking more time than expected.
Hopefully by next week we will be able to provide you with a fix.We really appreciate your cooperation in this regard.
October 30, 2023 at 12:33 PM in reply to: [WooCommerce Product Stock Alert] Sudden and random email alerts #197635Sangita Support SquadKeymaster@bakedprejudiced Sorry to hear that you have faced an issue on your end.
Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access with us so that we can check the issue and help you accordingly.
Also while sharing the access don’t forget to mark your reply as private.
October 28, 2023 at 3:46 PM in reply to: I’m experiencing display problems in the seller’s area #197615Sangita Support SquadKeymasterYou are welcome.
Let us know if you need any further assistance.
Also, it would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently.October 28, 2023 at 2:49 PM in reply to: Users signing up for subscription are coming in as customers instead of vendors #197610Sangita Support SquadKeymaster@Nathan Wolhendler, let me check with my team regarding this.
October 27, 2023 at 9:41 PM in reply to: I’m experiencing display problems in the seller’s area #197587Sangita Support SquadKeymasterWe have checked your end and after adding the code in the functions.php file the display issue is fixed. Kindly check the attached screenshot.
Sangita Support SquadKeymasterKindly add the below code in the functions.php file of your current active theme –
add_action('init', 'remove_checkout_url'); function remove_checkout_url() { global $MVX_Vendor_Membership; remove_filter('woocommerce_add_to_cart_redirect', array($MVX_Vendor_Membership->frontend, 'add_to_cart_redirect')); } add_filter('woocommerce_add_to_cart_redirect', 'add_redirect_url'); function add_redirect_url($url) { $product_id = isset( $_REQUEST['add-to-cart'] ) ? (int) $_REQUEST['add-to-cart'] : 0; if ( ! $product_id ) { return $url; } // If product is of the subscription type $product = wc_get_product( $product_id ); if ( $product->get_type() == 'product_pack' ) { // here put the page url of your custom checkout page $url = get_permalink(wc_get_page_id('myaccount')); } return $url; }
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