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April 2, 2024 at 4:30 PM in reply to: Settings not loading and form not visible on website after update from 4.0.9 to #218735Sangita Support SquadKeymaster
No worries! In the upcoming update, we’ll include fixes for this issue. After updating the plugin to that latest version, you will not encounter any problems.
Also in the meantime it would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/woocommerce-catalog-enquiry/reviews/#new-post.
This would motivate the team further to do their job more efficiently.April 2, 2024 at 4:18 PM in reply to: Settings not loading and form not visible on website after update from 4.0.9 to #218733Sangita Support SquadKeymasterThis reply has been marked as private.April 2, 2024 at 3:19 PM in reply to: Settings not loading and form not visible on website after update from 4.0.9 to #218729Sangita Support SquadKeymasterHi @timthijsebaert.be, We have added a fix for the issue in your staging site. Kindly check whether everything works accordingly there.
If everything work fine then kindly download the fixed plugin from your staging site and add it on your live site.
Let us know if you need any further assistance from our end.
April 2, 2024 at 1:39 PM in reply to: Settings not loading and form not visible on website after update from 4.0.9 to #218727Sangita Support SquadKeymasterHi there, Thanks for sharing the access of your staging site. Kindly share the FTP access of your staging site as well. So that our team can debug the issue further on your end and help you accordingly.
April 2, 2024 at 12:14 PM in reply to: The user’s order page breaks if you make a return when HPOS #218723Sangita Support SquadKeymasterHi @l.gan
1. Our replies are inline –
We have checked the flow of placing orders for multiple products from different vendors and the order details page and the emails are showing the suborders accordingly. Kindly check these https://tinyurl.com/2yohboqy. https://www.awesomescreenshot.com/video/26339687?key=47fe33bb964d8b224526b8f9ab1629bd
It seems that you might have added some customisation on your end and hence you are facing the issue on your end.
So kindly deactivate all the plugins except WooCommerce and MultiVendorX and also switch to some default theme such as twenty twenty four and check the flow again.
2. We are able to recreate this on our end. We will add a fix for this in our next update. You can keep track of the issue from here https://github.com/multivendorx/MultiVendorX/issues/703.
Let us know if you need any further assistance.Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
March 30, 2024 at 4:28 PM in reply to: The user’s order page breaks if you make a return when HPOS #218683Sangita Support SquadKeymasterHello @l.gan, Our replies are inlined –
1. I have informed the dev team regarding this. They will look into it and fix these accordingly. You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/703.
2. We have installed both the plugins mentioned by you on our end but did not face any such issue mentioned by you. Kindly check the video here https://www.awesomescreenshot.com/video/26281381?key=f74812983f97e5a10a3771f30318fe00.
Now without being able to recreate the issue it is quite difficult for us to assist you with the issue and also if this issue is happening because of conflict with some third party plugin then it is quite difficult for us to debug that and add a solution for that.
So please check if they have any such settings or anything for that the issue might happen.
3. Thanks for informing us. We will fix this in our next MultiVendorX update. You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/702.Sangita Support SquadKeymasterHello @Shane Brennan, Thanks for getting in touch with us. Kindly add the below code in the functions.php file of your current active theme and check –
add_filter('vendor_can_add_custom_attribute', '__return_false');
CopyLet us know if you need any further assistance from our end.
Sangita Support SquadKeymasterThanks for sharing the access. We have checked the issue on your staging site with the mentioned product Ayurveda 201. But did not face any such issue on the cart or on the checkout(https://prnt.sc/jV9R2Ub3nx0S) (https://www.awesomescreenshot.com/image/47137603?key=ccd6dbe06a35992ec3093538535387d8).
Also kindly note, for successful payment with the Paypal marketplace payment gateway the vendors need to choose the Paypal marketplace payment option in the billings section of their dashboard (https://prnt.sc/ztrtXMJX8J1Q) and connect their paypal marketplace account accordingly. After that they will not face any issue with the payment with Paypal marketplace.
You may follow this doc here https://multivendorx.com/docs/knowledgebase/paypal-marketplace-real-time-split/ for the configuration of Paypal marketplace on your end.
Let us know if you need any further assistance from our end.March 29, 2024 at 6:43 PM in reply to: Cash Commission are PAID but Credit Card Commission are set as ZERO instead #218666Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
March 29, 2024 at 6:39 PM in reply to: MultivendorX Version 4.1.1 – Analytics no longer work #218664Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
March 29, 2024 at 3:23 PM in reply to: Paypal non funziona da errori e stripe non e funzionante da giorni URGENTE #218660Sangita Support SquadKeymasterYou are welcome. Also not to worry. There will not be any issue with the payment flow.
Let us know if you need any further assistance from our end.
March 29, 2024 at 3:20 PM in reply to: Paypal non funziona da errori e stripe non e funzionante da giorni URGENTE #218658Sangita Support SquadKeymasterHi there, we have activated the license on your end. Kindly check now.
Let us know if you need any further assistance from our end.
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