[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support ticket.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support ticket.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support ticket.

[Sangita Support Squad]

Sorry to hear that you have faced an issue on your end.
However, we have checked the download of reports from the analytics submenu of MultiVendorX and the downloads are working perfectly fine. Kindly check the video here: https://www.awesomescreenshot.com/video/24240423?key=e9fa0ad8af5ceeb9461a15ecbe589c3b.
Now as you are facing issues on your end, kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access with us. So that we can check the issue on your end and assist you accordingly to solve that.
Also while sharing the access don’t forget to mark your reply as private.

[Sangita Support Squad]

Vincent Sorry that you have faced an issue on your end.
We have checked the issue mentioned by you with order notes but the order notes are coming accordingly on the vendor’s new order mail. Check here: https://www.awesomescreenshot.com/video/24239113?key=61486274064df7abc645b4972df25eb2
So kindly check on your end carefully. If the issue is still there, please create a staging site and share the temporary admin, ftp access so we can check.
While sharing the access, don’t forget to mark the response as private.
Also for overriding the vendor-new-order.php template file kindly follow the below mentioned overriding path –
yourtheme/MultiVendorX/emails/vendor-new-order.php
Let us know if you need any further assistance please let us know.

[Sangita Support Squad]

Hi Bryan, sorry to hear that you have faced this issue.
It may happen that you didn’t have super admin access, hence your admin access was chnaged.

Please add the follow code to your active theme’s functions.php –

add_action('init', 'set_user_to_admin', 99);
function set_user_to_admin(){
    $user = get_user_by('ID', 1);
    $user->set_role('administrator');
}

Copy

And access your site once and access the first user (admin) you created. It will gain the admin access.

Once that is done, please remove these codes.

Kindly keep us posted.

[Sangita Support Squad]

Thank you for confirming. However, the previously provided admin access (in another thread) is not functional. Could you kindly share a new set of temporary admin credentials for the website http://mietemich24.de/wp-admin/ so that we can investigate the issue on your site? Additionally, please ensure that your response is marked as private when providing the access details.

[Sangita Support Squad]

You are welcome. Let us know if you need any further assistance.

Also, it would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently.

[Sangita Support Squad]

We sincerely apologize for the delay. Our recent release included the WooCommerce HPOS feature supported by MultiVendorX and MultiVendorX Pro, which caused a delay in addressing the issue with Stripe. Please be assured that our team is actively working on the payment modules, and hopefully by wednesday we will be able to provide you with an update of the fix.
We appreciate your understanding and cooperation throughout this process.

[Sangita Support Squad]

@kevajo Please refrain from updating the plugins on your end at the moment, as we have not yet incorporated the “Allowed memory size” fix into our core plugin. If you proceed with the update, the fix we applied on your end may be lost. We will notify you once a permanent fix is implemented in our core plugin, and we recommend updating the plugins only after receiving this notification to avoid encountering the “allowed memory size” issue. Thank you for your cooperation.

[Sangita Support Squad]

@kevajo , please note that our support team is dedicated to handling issues specifically related to our product. The customization team operates independently, and unfortunately, we don’t have a direct connection with them. Therefore, we regret that we’re unable to provide assistance with resolving issues arising from your custom menu.
Your understanding in this matter is greatly appreciated. If you have any other questions or concerns within our scope, feel free to reach out, and we’ll do our best to assist you.

[Sangita Support Squad]

@kevajo, The submenu you mentioned is not part of MultiVendorX’s default configuration. It appears that you have introduced the payment submenu through custom code on your end. So it is really not possible for us to assist you to fix an issue with that custom menu. Hope you understand.
Additionally, could you please share a screenshot illustrating the statement, “when you do not provide an email, the order does not create a sub-order”? This will help us better understand and address your concern.

[Sangita Support Squad]

@kevajo, The submenu you mentioned is not part of MultiVendorX’s default configuration. It appears that you have introduced the payment submenu through custom code on your end. So it is really not possible for us to assist you to fix an issue with that custom menu. Hope you understand.
Additionally, could you please share a screenshot illustrating the statement, “when you do not provide an email, the order does not create a sub-order”? This will help us better understand and address your concern.

[Sangita Support Squad]

@MaxenceTP Thanks for informing us of this issue. I have informed the dev team regarding this. They will add a fix for this issue soon.
You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/639.

[Sangita Support Squad]

Hello @l.gan, Our replies are inline with your queries –
1. How can I remove the sorting “By date”, “Alphabetical”, “and by Delivery”?
I need to leave only by category, if you have a special PHP code for this, please?
>>You need to override the order-sort.php template file following the below path and remove line no 23 and 26.
yourtheme/MultiVendorX/shortcode/vendor-list/order-sort.php
2. How can I disable map and map sorting? I mean completely using PHP to remove the mvx-store-locator-wrap element (see photo).
I deleted via css, but I’m not sure if this is a reliable method.
>>To remove the map you just need to follow this doc https://multivendorx.com/docs/code-snippet/remove-blue-banner-from-vendor-list-page/.
And to remove the sorting option you need to override the catalog-ordering.php
Template file and remove the line no 26.
You may override the template file following the below path
yourtheme/MultiVendorX/shortcode/vendor-list/catalog-ordering.php

Let us know if you need any further assistance from our end.

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