MultiVendorX lets you choose your desired chat providers. These options include-

• Facebook Messenger  - This option is a combination of social media and marketplace. So, vendors now have an alternative use for messenger as a business assistant.
• Talk JS - With the Talk Js chat provider, vendors can start conversing with customers almost instantly. They also store chat information in their dashboards for reference purposes.
• Whatsapp - You have the option to use WhatsApp to chat one on one with your customers

 

Live Chat module allows vendors to have real-time chats with customers, resolving all their doubts and queries. From email marketing to social media chats, you can employ any technique to reach out to your target audience in no-time. Apart from this, you can access additional features like exchanging images for references, sharing shop or home addresses, and tracking previous chat conversations.

• Transfer files - This feature helps vendors and customers share files among themselves during live chat to better understand the product details.
• Send push notifications and emails - Alert vendors of customer requests with the help of push notification
• Store Chat History - Vendors can review chat histories to respond to customer demands

   

This feature allows the vendors to chat with the customers almost instantly. This helps to communicate them better and enhances better services.  

The vendors can set wholesale product prices for simple products, variable products, new products. Then can sell the wholesale products.  

To apply for becoming a wholesale customer, a customer has to go to his/her my account page, and then apply for becoming a wholesale customer. If admin set the “Need approval for customer” to ‘No’ then, the customer will automatically become a wholesale customer. Otherwise, the customer will have to wait for the admin approval.        

MultiVendorX gives vendors the option of hiring unlimited staff members and assigning different tasks to the staff to handle store responsibilities and share the work load of the vendors.

• Add Staff Members - This easy-to-use feature helps vendors hire an endless number of staff members. 
• Manage Staff - lets the vendor edit or delete details of staff members as and when required.
• Personalised Staff Dashboard - The feature also allows to create a separate dashboard for staff members. Members can view and manage data relevant to their assigned task here.

Vendors can use notification messages to inform customers about the duration of their absence. Vendors can also add the number of days they prefer the customers to see the notification messages. Thus this will keep the customers inform why the vendor is not able to accept orders for the time being and even they are available again.

It gives vendors the option to disable add to cart for the time being they will remain absent. Here the vendor can type messages like “Sorry!”, “Can’t Accept”, “Will Be Back” or so on text, that will replace the Add to Cart option and display only the text. Enabling this option will stop customers from adding new orders.

This feature allows vendors to use a clickable calendar to select dates on the calendar of the days he/she wishes to be absent. These dates will then be sent out to the admin in the form of mail to inform them. You can also enable / disable different option here . Like -

• Disable Add to Cart - It gives vendors the option to disable add to cart for the time being they will remain absent. Here the vendor can type messages like “Sorry!”, “Can’t Accept”, “Will Be Back” or so on text, that will replace the Add to Cart option and display only the text. Enabling this option will stop customers from adding new orders.
• Customer Notification - Vendors can use notification messages to inform customers about the duration of their absence. Vendors can also add the number of days they prefer the customers to see the notification messages. Thus this will keep the customers inform why the vendor is not able to accept orders for the time being and even they are available again.