[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please open a new support ticket.

[Sangita Support Squad]

Thanks for sharing the access with us.
We have checked the issue on your end. There are some errors on your end –
[27-Nov-2023 12:10:06 UTC] WordPress database error Table ‘ik3uz_WP1008279.pd47_woocommerce_sessions’ doesn’t exist for query INSERT INTO pd47_woocommerce_sessions (session_key, session_value, session_expiry) VALUES (‘1’, ‘a:11:{s:4:\”cart\”;s:1357:\”a:1:{s:32:\”0517b2003839e5f08323433c4731b81f\”;a:36:{s:4:\”type\”;s:0:\”\”;s:11:\”frame_price\”;s:0:\”\”;s:9:\”lens-type\”;s:0:\”\”;s:15:\”lens-type-anshu\”;s:0:\”\”;s:17:\”right-sphere-cart\”;s:0:\”\”;s:14:\”enter-user-dob\”;s:0:\”\”;s:18:\”ninja_cust_insured\”;s:0:\”\”;s:22:\”ninja_insurance_number\”;s:0:\”\”;s:16:\”left-sphere-cart\”;s:0:\”\”;s:19:\”right-cylinder-cart\”;s:0:\”\”;s:18:\”left-cylinder-cart\”;s:0:\”\”;s:15:\”right-axis-cart\”;s:0:\”\”;s:14:\”left-axis-cart\”;s:0:\”\”;s:19:\”right-addition-cart\”;s:0:\”\”;s:18:\”left-addition-cart\”;s:0:\”\”;s:7:\”pd-cart\”;s:0:\”\”;s:13:\”right-pd-cart\”;s:0:\”\”;s:12:\”left-pd-cart\”;s:0:\”\”;s:18:\”prescription-image\”;s:0:\”\”;s:14:\”lens-thickness\”;s:0:\”\”;s:12:\”lens-coating\”;s:0:\”\”;s:5:\”color\”;s:0:\”\”;s:11:\”total_price\”;i:2500;s:7:\”deposit\”;a:7:{s:6:\”enable\”;s:2:\”no\”;s:7:\”deposit\”;d:2500;s:9:\”tax_total\”;d:0;s:3:\”tax\”;d:0;s:9:\”remaining\”;i:0;s:5:\”total\”;d:2500;s:16:\”payment_schedule\”;a:0:{}}s:3:\”key\”;s:32:\”0517b2003839e5f08323433c4731b81f\”;s:10:\”product_id\”;i:253094;s:12:\”variation_id\”;i:0;s:9:\”variation\”;a:0:{}s:8:\”quantity\”;i:1;s:9:\”data_hash\”;s:32:\”b5c1d5ca8bae6d4896cf1807cdf763f0\”;s:9:\”wholesale\”;a:3:{s:16:\”enable_wholesale\”;s:3:\”yes\”;s:5:\”price\”;d:2000;s:8:\”quantity\”;i:10;}s:13:\”line_tax_data\”;a:2:{s:8:\”subtotal\”;a:1:{i:2;d:0;}s:5:\”total\”;a:1:{i:2;d:0;}}s:13:\”line_subtotal\”;d:2500;s:17:\”line_subtotal_tax\”;d:0;s:10:\”line_total\”;d:2500;s:8:\”line_tax\”;d:0;}}\”;s:11:\”cart_totals\”;s:404:\”a:15:{s:8:\”subtotal\”;s:4:\”2500\”;s:12:\”subtotal_tax\”;d:0;s:14:\”shipping_total\”;s:1:\”0\”;s:12:\”shipping_tax\”;d:0;s:14:\”shipping_taxes\”;a:0:{}s:14:\”discount_total\”;d:0;s:12:\”discount_tax\”;d:0;s:19:\”cart_contents_total\”;s:4:\”2500\”;s:17:\”cart_contents_tax\”;d:0;s:19:\”cart_contents_taxes\”;a:1:{i:2;d:0;}s:9:\”fee_total\”;s:1:\”0\”;s:7:\”fee_tax\”;d:0;s:9:\”fee_taxes\”;a:0:{}s:5:\”total\”;s:4:\”2500\”;s:9:\”total_tax\”;d:0;}\”;s:15:\”applied_coupons\”;s:6:\”a:0:{}\”;s:22:\”coupon_discount_totals\”;s:6:\”a:0:{}\”;s:26:\”coupon_discount_tax_totals\”;s:6:\”a:0:{}\”;s:21:\”removed_cart_contents\”;s:6:\”a:0:{}\”;s:25:\”shipping_for_package_5998\”;s:92:\”a:2:{s:12:\”package_hash\”;s:40:\”wc_ship_ff621189f9d04f40b049571338afca76\”;s:5:\”rates\”;a:0:{}}\”;s:25:\”previous_shipping_methods\”;s:19:\”a:1:{i:5998;a:0:{}}\”;s:23:\”chosen_shipping_methods\”;s:17:\”a:1:{i:5998;b:0;}\”;s:22:\”shipping_method_counts\”;s:17:\”a:1:{i:5998;i:0;}\”;s:8:\”customer\”;s:898:\”a:27:{s:2:\”id\”;s:1:\”1\”;s:13:\”date_modified\”;s:25:\”2023-11-26T15:07:34+00:00\”;s:8:\”postcode\”;s:3:\”333\”;s:4:\”city\”;s:6:\”BASSAM\”;s:9:\”address_1\”;s:12:\”ok test test\”;s:7:\”address\”;s:12:\”ok test test\”;s:9:\”address_2\”;s:9:\”palmeraie\”;s:5:\”state\”;s:3:\”ABJ\”;s:7:\”country\”;s:2:\”CI\”;s:17:\”shipping_postcode\”;s:7:\”ABIDJAN\”;s:13:\”shipping_city\”;s:6:\”BASSAM\”;s:18:\”shipping_address_1\”;s:6:\”Cocody\”;s:16:\”shipping_address\”;s:6:\”Cocody\”;s:18:\”shipping_address_2\”;s:9:\”palmeraie\”;s:14:\”shipping_state\”;s:3:\”ABJ\”;s:16:\”shipping_country\”;s:2:\”CI\”;s:13:\”is_vat_exempt\”;s:0:\”\”;s:19:\”calculated_shipping\”;s:0:\”\”;s:10:\”first_name\”;s:5:\”test2\”;s:9:\”last_name\”;s:4:\”test\”;s:7:\”company\”;s:6:\”kevajo\”;s:5:\”phone\”;s:10:\”0709099518\”;s:5:\”email\”;s:14:\”test@gmail.com\”;s:19:\”shipping_first_name\”;s:20:\”Alleby Royce Paterne\”;s:18:\”shipping_last_name\”;s:4:\”ASSI\”;s:16:\”shipping_company\”;s:6:\”KEVAJO\”;s:14:\”shipping_phone\”;s:0:\”\”;}\”;}’, 1701258710)
ON DUPLICATE KEY UPDATE session_value = VALUES(session_value), session_expiry = VALUES(session_expiry) made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Session_Handler->save_data
WordPress database error Table ‘ik3uz_WP1008279.pd47_woocommerce_sessions’ doesn’t exist for query SHOW FULL COLUMNS FROM pd47_woocommerce_sessions made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Session_Handler->save_data, WC_Session_Handler->delete_session
And these are coming from your database, so kindly fix these errors on your database first and let us know as we are not facing any such issue on our end.

[Sangita Support Squad]

@Chris We have checked the vendor store page with elementor and the tab contents are coming accordingly on the store page. Kindly check the video here https://www.awesomescreenshot.com/video/22786181?key=e687a3533fac2ed5ecf2c7df3ee386f7.
Kindly check carefully again on your end.

[Sangita Support Squad]

@mealgetter.lft We have checked the configuration of the vacation module on our end but did not get any such bug mentioned by you. Kindly check the video here https://www.awesomescreenshot.com/video/22778276?key=bd92d1b1ccd2e488e7802d799ca73068.
Kindly check again carefully on your end by deactivating all plugins except WooCommerce, MultiVendorX and MultiVendorX Pro. Also switch to some default theme such as twenty twenty three or Storefront. If you still face an issue please create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us.

[Sangita Support Squad]

@kevajo Sorry to hear that you have faced issues on your end. Our replies are inline with your queries –
–I can’t update Multivendor X Pro, when I do I get an error.
>>We have logged into your site and have updated the MultiVendorX Pro. Just to let you know, in future if you face an issue to update the plugin from the plugins page, simply go to Dashboard>>Updates>>there you will find an option to update the plugin, from there you can simply update the plugin(https://tinyurl.com/ytklsl28). .
–I also can’t access the different tabs of MX, commissions, payments etc.
>>IKindly share the FTP access of your test site too. So that we can help you to add a fix for the issue.
–In the payment tab, when trying to view the payment receipt, there is an error.
>>Sorry, but in MultiVendorX Payments tab there is no such option to view payment receipts (https://tinyurl.com/yt2k8g7f). So kindly let us know from where you are getting the option to view the payment receipt in the payment tab.

[Sangita Support Squad]

@Chris The team of Better Messages plugin confirmed us about the compatibility between MultiVendorX and their plugin.
They have also shared this doc https://www.better-messages.com/docs/integrations/multivendorx/ with us.
So now if you are facing any issue regarding the integration of MultiVendorX and Better messages plugin then kindly reach out to the Better messages plugin team regarding this issue.

[Sangita Support Squad]

@MaxenceTP I have informed the dev team regarding this.They are looking into this issue. Kindly provide us some time.

[Sangita Support Squad]

Its been long and we have not heard back from you. We are closing this thread. If you need help or face issue in future please open a new support topic.

[Sangita Support Squad]

@mealgetter.lft Just to keep you posted, do not enable the WooCommerce HPOS option for now as we have not yet added compatibility for that on our end.
Once we add support for HPOS we will keep you posted.

[Sangita Support Squad]

Dear @embpri, I have shared this with our dev team and they are looking into the coding structure. If possible they will modify the code accordingly. You can keep track of the progress of the issue from here – https://github.com/multivendorx/MultiVendorX/issues/605.

[Sangita Support Squad]

@yasu We sincerely apologize for the delay. While implementing compatibility changes for WPML with MultiVendorX, our development team identified additional unknown issues. They are actively collaborating with the WPML team to address all these issues comprehensively, ensuring a seamless experience for you in the future.
Due to these unforeseen challenges, it is taking us longer than anticipated to deliver the fix. We assure you that we will provide the updated plugin file containing fixes for all identified issues as soon as possible. Thank you for your understanding and cooperation during this process. We appreciate your patience

[Sangita Support Squad]

@mealgetter.lft It’s great to hear that your issues have been resolved. Thank you for being a valuable member of our MultiVendorX family.
If you encounter any issues in future , please don’t hesitate to reach out. We’re always here to assist you with any questions or concerns.
It would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently.

[Sangita Support Squad]

@bobloblawvegas@gmail.com Sorry to hear that you are still facing the issue on your end. Our team is looking into the issue. Kindly provide us a little time.

[Sangita Support Squad]

@a.kh Sorry to hear that you have faced an issue on your end.
We have checked this on our end by keeping the MultiVendorX and MultiVendorX Pro deactivated, but still the error is coming.So it means the error you are getting on your end is coming from the WooCommerce subscriptions plugin. So kindly get in touch with the responsible plugin team regarding this.
Also keep us posted regarding the same.

[Sangita Support Squad]

@glander Sorry for the delay. Our team was occupied with some urgent modifications that is why this got a little delayed. Hopefully by next week we will be able to fix this issue with rental translation.

We will keep you posted regarding the same.

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