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Sangita Support SquadKeymaster
@a.kh In that case kindly share your cPannel access with us so that our team can look into the issue.
December 14, 2023 at 10:05 AM in reply to: Different text required on membership check-out page #215148Sangita Support SquadKeymasterIts been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread as of now. If you need help or face issue in future please create a new support topic.
Sangita Support SquadKeymasterIts been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need any help or face issue in future please create new support ticket.
Sangita Support SquadKeymaster@a.kh Sure, we will await your response.
December 13, 2023 at 2:46 PM in reply to: API Key and Product ID have been input and keeps saying is inactive #215134Sangita Support SquadKeymaster@froztech.com I have activated the plugins and the child theme again on your end kindly check.
December 13, 2023 at 1:31 PM in reply to: API Key and Product ID have been input and keeps saying is inactive #215131Sangita Support SquadKeymasterHi @froztech.com We tried to debug the issue on your end and it seems like you have added some personalized code on your end for which the user having a vendor role is not getting the capability of accessing the backend and also uploading images.
We added a user with the shop manager role and he can also access the wordpress backend and upload images.
Kindly let us know what modification you have added on your end so that we can assist you accordingly.December 13, 2023 at 1:23 PM in reply to: API Key and Product ID have been input and keeps saying is inactive #215129Sangita Support SquadKeymasterHi @froztech.com We tried to debug the issue on your end and it seems like you have added some personalized code on your end for which the user having a vendor role is not getting the capability of accessing the backend and also uploading images.
We added a user with the shop manager role and he can also access the wordpress backend and upload images.
Kindly let us know what modification you have added on your end so that we can assist you accordingly.December 13, 2023 at 1:21 PM in reply to: Validate if dashboard link exists to check if it’s vendor dash page #215128Sangita Support SquadKeymasterHello @webmaster.mid, As you have added your own custom vendor dashboard and not using our default one, so our code shouldn’t affect your custom flow.
However it is still unclear what flow you are exactly looking for your custom page. A detailed flow will guide us what are you expecting so we can assist you with this.
Sangita Support SquadKeymasterHello @Chris, Upon further investigation of the conflict issue, we observed that the loading problem in MultiVendorX occurs only when the Private RestAPI setting (http://tinyurl.com/yqahvhn5) in Buddyboss is activated. When this setting is unchecked, there are no loading issues with the MultivendorX submenus.
If the Rest API restriction setting is enabled in Buddyboss plugin it is blocking the Rest API call in other plugins, including ours. For our plugin all the pages get loaded by the Rest API call that is why you are facing this issue on your end. So kindly reach out to the Buddyboss plugin team regarding this issue.
You can also go through this doc https://www.dashed-slug.net/forums/topic/internal-transfer-confirmation-error/ because other plugins who load their pages with Rest API call also face the same issue on their end with Buddyboss.
December 13, 2023 at 12:25 PM in reply to: API Key and Product ID have been input and keeps saying is inactive #215123Sangita Support SquadKeymaster@froztech.com Can we disable the plugins/themes on your end and add our debugging code?
December 13, 2023 at 12:12 PM in reply to: API Key and Product ID have been input and keeps saying is inactive #215119Sangita Support SquadKeymaster@froztech.com Kindly check once by switching to some default theme such as twenty twenty three or Storefront and let us know whether you are still facing the same issue on your end.
December 13, 2023 at 11:52 AM in reply to: API Key and Product ID have been input and keeps saying is inactive #215116Sangita Support SquadKeymaster@froztech.com We have checked this on our end and there is no such issue in the vendor dashboard for uploading product images. This is a site specific issue and that is why we need to debug that on your end. So kindly share the access of the staging site so that we can debug the issue and help you accordingly to solve that.
Sangita Support SquadKeymaster@Clare Mills Thank you for providing us with this information. We’ve notified the development team about the issue, and they will investigate it promptly. Please allow us some time to address and resolve the issue. We appreciate your cooperation.
Sangita Support SquadKeymasterThis reply has been marked as private.Sangita Support SquadKeymaster@a.kh We need the ftp access Kindly share the ftp access details of the staging site with us.
While sharing the access don’t forget to mark your reply as private. -
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