Forum Replies Created
-
AuthorPosts
-
March 26, 2024 at 7:40 PM in reply to: The user’s order page breaks if you make a return when HPOS #218540Sangita Support SquadKeymaster
@l.gan, Are you asking whether the main order status should change if the sub-order status changes?
In that scenario, if one order involves multiple vendor orders, how do you plan to manage the situation where Vendor A marks their part of the order as complete, but Vendor B has not yet shipped their product?
Sangita Support SquadKeymaster@KC, We’ve escalated this issue to our developers for investigation and resolution.
Kindly provide them some time.
Sangita Support SquadKeymaster@Crisim, we have released our update today, where we have fixed this issue.
Kindly update the plugin MultiVendorX and MultiVendorX Pro to the latest version and check.
Please do keep us posted.
Sangita Support SquadKeymaster@l.gan, our team is looking into this, kindly provide them some time.
Sangita Support SquadKeymasterSure. Let us know if you need any further assistance from our end.
Sangita Support SquadKeymasterYou can add override the html-product-data-shipping.php template file and add custom code accordingly to create a free shipping class for the vendors.
You may follow the below overriding path to override the template –yourtheme/MultiVendorX/vendor-dashboard/product-manager/views/html-product-data-shipping.php.
Let us know if you need any further assistance from our end.
March 26, 2024 at 6:27 PM in reply to: Some issue with the commission type percentage + fixed #218521Sangita Support SquadKeymasterHi there, Thanks for getting in touch with us.
We have checked the commission generation flow with the same configuration as shared by you and the commissions are getting calculated accordingly. Kindly check the screenshots here https://tinyurl.com/28vuxjvh, https://tinyurl.com/298vubuh.
It seems that there might be some other commissions(category wise, membership wise product wise etc.) set on your end and hence the commission is getting calculated as per those set commissions. So kindly check carefully on your end and check the flow again.
If still the issue persists please do create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access of the staging site with us. Also while sharing the access don’t forget to mark your reply as private.Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
March 26, 2024 at 5:11 PM in reply to: “Shipping by Zone” and Flat rate as default shipping method for vendors #218519Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
March 26, 2024 at 5:09 PM in reply to: remove the sorting “By date”, “Alphabetical”, “and by Delivery” #218518Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
March 26, 2024 at 5:08 PM in reply to: Multivendorx has looped Wp-admin to vendor registration #218517Sangita Support SquadKeymasterIt’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.
Sangita Support SquadKeymasterThanks for sharing the information with us. It seems that the https://wordpress.org/plugins/woo-free-shipping-per-product/ plugin is not compatible with our plugin MultiVendorX or a multi vendor scenario and hence the vendors are not getting the option of adding Free shipping class from their end.
So I would suggest you reach out to the above mentioned plugin team and ask them to make their plugin compatible with MultiVendorX and once they do so, the vendors will also be able to add free shipping class from their end.
If you want we can share you the hook/filter list and you can add a free shipping class for the vendors by adding custom code on your end.
Regarding the “No shipping class” option not getting saved, we are able to recreate this on our end and we will add a fix for this in our next update. You can keep track of the progress of the issue from here https://github.com/multivendorx/MultiVendorX/issues/696.
Let us know if you need any further assistance from our end.Sangita Support SquadKeymasterWe checked the flow on your end and when an out of stock variation of a variable product is coming back in stock then the mail is getting triggered accordingly but your server is somehow blocking the emails from getting sent. Kindly check the video here https://www.awesomescreenshot.com/video/26153897?key=87f1e2d44de0dca349a182177645258c.
So kindly get in touch with your server regarding the permission required for these emails to be sent. They will be better to help you with this.
Let us know if you need any further assistance from our end.Sangita Support SquadKeymasterHello there, Thanks for sharing the FTP access with us. However, we are not able to connect to your server using the credentials shared by you. We are getting a connection timeout error while connecting to the server. So kindly get in touch with your server team and ask them to resolve this. After that please do keep us updtaed acordingly so that we can check the issue and assist you with a solution accordingly.
Sangita Support SquadKeymastere have checked your site and we can understand that there are some CSS breaks in the Addon section(https://tinyurl.com/28f88ts8). So can you please confirm that are you referring to the CSS breaks or are you referring to some other issues as well.
-
AuthorPosts