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It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create anew support thread.
It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support thread.
It seems like there must be some theme/plugin conflict on your end and hence you are facing this issue. Just to be sure, deactivate all the plugins except WooCommerce, MultiVendorX and MultiVendorX Pro on your end and also switch to some default theme such as twenty twenty three or storefront and check again.
If this resolves the issue then kindly enable the deactivated plugins one at a time to identify the culprit.
Also please do keep us posted regarding the same.@Daniel Sorry to hear that you have faced an issue on your end.
Regarding the Stripe marketplace payment option not coming in the checkout, Can you please check if you have configured the module accordingly on your end. You may follow our documentation here https://multivendorx.com/docs/knowledgebase/stripe-marketplace/ for the configuration.
Even after configuring it accordingly, if it does not appear then it might be caused because of a theme/plugin conflict on your end.
So to be sure , deactivate all the plugins except WooCommerce, MultiVendorX and MultiVendorX Pro on your end and also switch to some default theme such as twenty twenty three or storefront and check again.
If this resolves the issue then kindly enable the deactivated plugins one at a time to identify the culprit.Also regarding the recurring payment, yes Stripe marketplace do support recurring payment.
So kindly configure the stripe marketplace accordingly on your end and let us know if you need any further assistance.Hello @Daniel,Thanks for the update. We just logged into your site and created a test vendor to check the issues with the bookings. But we did not face any such issue mentioned by you earlier.
We are able to upload product images, getting the general , cost, availability tabs accordingly while product type is set as Bookable products. Kindly check the video here https://www.awesomescreenshot.com/video/24953074?key=742cc02f4836b2b58447501d4212b352.
Please do check again and keep us posted.@Daniel Sorry to hear that you have still faced the same issue on your end. But there can be multiple reasons like network issue, firewall issue, issue from your server’s end etc.
BUt we are currently working with the modification of the licensing. Hopefully in future updates we will add a fix for this so that you do not face the issue again.
Thanks for your understanding.Hi @dennis, It seems like your theme has implemented some custom work on our vendor dashboard and hence you are getting the error on your end.
As we are not able to recreate the issue on our end hence kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access of your staging site with us so that we can check the issue on your end and help you accordingly to solve that.
While sharing the access don’t forget to mark your reply as private.Hi, the ftp access is not working, we are getting this error :
Status: Resolving address of`ftp.esparci.com
Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
Error: Could not connect to server
Status: Waiting to retry…@maxcondor, not to worry, this is not a bug.
Actually the display content section has limited width, hence the more content you will add like product price, SKU, vendor etc, it will becomes stretched to display the names.
In order to fix this, just click on Screen option and enable limited number of content. See this screenshot https://prnt.sc/NDCUkw6M8Uj3
KC, can you please create a staging site and share the temporary admin, ftp access so our team can look into this.
While sharing the access, don’t forget to mark the response as private.Thanks marchisotti.luca, for taking your time out and reviewing our plugin.
For now, we are closing this thread. If you need any further help, please do let us know.
@KC, you will get the payment gateway details in the transaction details tab i.e. https://prnt.sc/d_YAglh2EuUv
Kindly check there regarding the gateway charge deduction.Also, thanks for sharing the github link, our developers will look into this. We will keep you posted.
Daniel, it appears that our IP address and domain name is being blocked, which is why you’re encountering issues updating the plugins.
Kindly request your server administrator to whitelist our server IP addresses: 141.193.213.10 and 141.193.213.11.Hi, sorry to hear that you have faced this issue.
I have forwarded this to our dev team, they are looking into this.
For now, you can keep track of this from here https://github.com/multivendorx/MultiVendorX/issues/661Thanks for your kind words. You can surely add our logo and wesite link on your agency website. Additionaly you can also become an affiliate of MultiVendorX from here https://multivendorx.com/affiliate-dashboard/.
Also as you think our plugin is better than other plugins so it would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently and will help others to choose the best solutions for building their website.
