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It’s been long and we have not heard back from you. We are closing this thread. If you need help or face issue in future please create a new support ticket.
Great to hear that. Regarding the theme issue, once you hear back from them and need any assistance from our end please do let us know.
Hi @Daniel Thanks for getting in touch with us. Regarding the enhanced functionality of Appointment products from the vendor end, so kindly understand that we have just implemented the same flow of WooCommerce appointments for vendors so we do not have any control over adding new functionalities for vendors.
Once the plugin team adds these functionalities in their end, then only we can add the same for the vendors. Now regarding the Staff in appointment products, we do not have support for that. But not to worry, with our Staff manager module the vendors can easily assign multiple capabilities to their staff.
To learn details of the staff manager module kindly go through our doc here https://multivendorx.com/docs/knowledgebase/staff-manager/.
Now for your queries regarding the booking products our replies are inline –
1. Can I even use Woocommerce Bookings (https://woo.com/products/woocommerce-bookings/) for appointments with MVX?
>> You can surely use booking products to create appointments with WooCommerce bookings and MultiVendorX Pro. But note that if you create appointment products using the bookable product types in that case the available features will be different from Appointable products.
Kindly check both the product types and select which one is suitable for you.
2. Will vendors be able to add Staff as a resource in bookings?
>>There is no such option of adding staff as a resource for a booking product. In WooCommerce bookings, the resource represents something else. To have a clear view of the resources kindly go through this doc here https://woo.com/documentation/products/extensions/woocommerce-bookings/.
3. Can staff sync their Google Calendars with the bookings calendar?
>> The vendors get the option of syncing their bookings with the google calendar in the vendor dashboard. But there is no support for the vendor staff to handle these.
Let us know if you need any further assistance from our end.We have added our sandbox details for both admin and vendor on your staging site and tested the payment flow with Stripe marketplace. And the flow is working fine. KIndly check the video here https://www.awesomescreenshot.com/video/24892138?key=9c6afd077285f71d52f05211f4ed7cff.
Kindly check the flow on your end with our added sandbox accesses.
It seems like the issue is related to your stripe access.
Regarding the WooCommerce Stripe issue fix, kindly share the pull where they have added the fix for your earlier mentioned issue. Then it will be easier for us to understand it better and we will be able to look into our code according to that.@KC We deactivated all the plugins except WooCommerce, MultiVendorX and MultiVendorX Pro on your end and also switched to a default theme and did not face any such issues in the vendor dashboard mentioned by you. Check the video here https://www.awesomescreenshot.com/video/24892610?key=fee4020cd51f106067c6d3d483ee234e.
Now kindly activate one plugin at a time and check which one is causing issues on your end.
Please do keep us posted.Hello @Nathan, We have also checked with Wrong CVV and it is also giving us the error on the checkout page. Kindly check the video here https://www.awesomescreenshot.com/video/24888599?key=ec1736ce03e253ea836f764eaa98ca3e.
Let us know if you need any further assistance from our end.@Daniel, Sorry that you have faced an issue on your end. We have checked the flow on our end and everything is working fine. Check the video here https://www.awesomescreenshot.com/video/24887343?key=d67ad34e7bfef98a4a88853a1dafb1e4. Now as you are facing issues on your end, kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us so that we can check the issue on your end and help you accordingly.
Also while sharing the access don’t forget to mark your reply as private.We have earlier contacted them but did not receive any update from them. However, thanks for sharing the email id. We have sent an email to the team keeping you in cc. Once we hear about the error from their end, we will add a fix for that accordingly.
Hello @Karin Schloß, You can definitely do the real time split of admin and vendor commission using the MVX Stripe marketplace(http://tinyurl.com/23vny3qp) module of MultiVendorX Pro.
Once the stripe marketplace module is enabled and configured, the customer can pay with the Stripe marketplace module and as soon as they will pay the money the admin and the vendor will receive their part of commissions instantly in their stripe accounts.
For a more detailed view regarding the configuration of the module kindly go through our knowledgebase doc here https://multivendorx.com/docs/knowledgebase/stripe-marketplace/.
Let us know if you need any further assistance.Thanks for the confirmation. We will check the issue by deactivating plugins and themes on your end and get back to you accordingly.
@KC Sorry for the delayed response as we were closed during the weekends.
We have checked the payment flow on your site with your credentials and the payment flow is working fine without the 3D security. But if we enable the 3D security, then there comes an error while placing an order.
However, We have added our stripe account details on your staging site and also added a test vendor to check the flow. We did not face any issue while placing an order with the 3D security.
It seems there is an issue with your stripe account for 3D security. So kindly get in touch with the stripe team in this regard. They will be able to help you accordingly.@Adriana Webb We’ve tried our best but we are unable to replicate the issue on our end, making it challenging to provide a fix.
If you again get this error on your end in future please do share a temporary admin and FTP access with us so that our team can check it to identify the issue and then we will be able to provide you with a fix accordingly.
While sharing the access don’t forget to mark your reply as private.@marchisotti.luca Thanks for the update. Once you hear back from your theme team please do keep us posted and also let us know if you need any further assistance from our end.
Thanks for sharing the access. It seems like there is some conflict issue on your end. Because the fields are coming accordingly on our end(http://tinyurl.com/27ufbk7m).
Now kindly let us know from when have you started facing the issue with the commission value section and also if you’ve updated your theme or any plugins recently on your end.
