[Sangita Support Squad]

Dear @Manigandan E V,

We haven’t conducted compatibility testing of the plugin with MultiVendorX, so we can’t guarantee its seamless integration. However, according to the plugin team’s statement on WordPress, their plugin is confirmed to be compatible with WCMP (the earlier version of MultiVendorX).

If you encounter any issues between the mentioned plugin and MultiVendorX, we recommend reaching out to the plugin’s support team for further assistance. If they require any collaboration or support from our development team, please inform us.

[Sangita Support Squad]

@bobloblawvegas@gmail.com Thanks for sharing the access with us.
Kindly add the plugin from here https://drive.google.com/file/d/1te45mvICmbsGBRsQvh6ejJUmfV2aAHqN/view?usp=sharing on your end and check if this fixes the issue on your end or not.

[Sangita Support Squad]

@Nathan Wolhendler Our team is checking the problem. Don’t worry, we’ll let you know when we’ve fixed it.
Thanks for your cooperation.

[Sangita Support Squad]

@Nathan Wolhendler We have not received any access details via mail. Can you please share those details here. Also while sharing the access in the forum please mark your reply as private.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please create a new support topic.

[Sangita Support Squad]

@mealgetter.lft It seems like there might be some theme/plugin conflict on your end and that is why the issue is happening. Just to be sure, deactivate all plugins except woocommerce and MultiVendorX on your end and also switch to some default theme such as twenty twenty three or storefront and check if the suborders are generating accordingly or not.

Please do keep us posted.

[Sangita Support Squad]

@Manigandan E V Our replies are inline –
–When I am trying to add one product to another vendor, SKU added with -1 for the new vendor. Also, UOM from the existing master not coming automatically. Whether whatever we have done correct or not, I don’t know. Is the same SKU will come for all the vendor or new SKU with -1,2,3 like that will come.
>> For SPMV Products the SKU will be duplicated with -1,-2,-3 added.
Because two different products can not have the same SKU. SKU is a unique number that will be distinct for all products.
Now if the vendors copying a product from another vendo, they can also change the SKU number as per their requirement.
Can you please let us know from What UOM is and from where the UOM is coming from?
– In case of additional numbers, is there any restrictions in number of vendor. I am planning to add same product for 100+ vendors.
>> There are no restrictions on the number of vendors or products from plugins. The limits are solely determined by your server’s capacity to handle the volume of products and vendors.

[Sangita Support Squad]

@Zia Rahim When an order is successfully placed, MultiVendorX generates a corresponding vendor commission. The coding structure ensures that for a failed order, no commission is generated.

If the flow does not work as expected on your end, please share with us the steps to recreate a failed order. We are unable to replicate this issue on our end, and your insights will help us investigate and address any concerns.

[Sangita Support Squad]

Hello @mealgetter.lftThanks for getting in touch with us. Our replies are inline with your queries –
1. How can I automate the creation of the Suborder?
>> Let me assist you with the flow of MultiVendorX.When an order of a vendor product is created on the woocommerce end, we create the corresponding sub-order.
So kindly let us know what flow you are looking for so that we can assist you accordingly.
2. Is this issue related to the Vendor New Order email not being sent? The Vendor currently receives other messages like, “New product submitted”.
>> There should not be an issue with the suborder generation if you have not enabled the new vendor order mail.
Now if you are not receiving vendor new order mails kindly go to admin dashboard>>WooCommerce>>Settings>>Emails, check if you have enabled the vendor new order email option (https://prnt.sc/U9RyPEJOdX0t). Now even after enabling this if you are not receiving the emails then kindly install a plugin like Email log and check if the mails are getting triggered or not.
If the mail gets triggered there in the email log plugin then contact your server admin regarding the blocking of the emails.
If you need any further assistance please let us know.

[Sangita Support Squad]

@Picflick, If you want your vendors to have only the PayPal Payout option in the billing section then you just need to go admin dashboard>>MultiVendorX >>Modules, once the page loads scroll down to payment section and disable all payment modules other than PayPal Payout (https://tinyurl.com/ylte3qx4).

[Sangita Support Squad]

@Picflick, As the Marketplace Membership module is a part of MultiVendorX Pro hence the template is not present there.
To override the new-vendor-subscription.php template file follow the below mentioned overriding path –
yourtheme/mvx-vendor-membership/emails/new-vendor-subscription.php

[Sangita Support Squad]

@Picflick, To debug the issue on your end, kindly deactivate all plugins except WooCommerce, MultiVendorX and MultiVendorX Pro on your end and switch to some default theme such as twenty twenty three or storefront and check the vendor registration flow with a membership plan.

[Sangita Support Squad]

Thanks for informing us about this. We will make corrections in our future update.

[Sangita Support Squad]

Hi @Picflick
Kindly add the below code in the functions.php file of your current active theme to remove the customer questions tab from the single product page –

add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 99 );
function woo_remove_product_tabs( $tabs ){
	unset( $tabs['mvx_customer_qna'] ); // Questions & Answers
	return $tabs;
}

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And to remove the customer questions submenu from the vendor dashboard add the below code in the functions.php file in your current active theme –

add_filter('mvx_vendor_dashboard_nav', 'callback_mvx_vendor_dashboard_nav', 99);
function callback_mvx_vendor_dashboard_nav($vendor_nav){
	unset($vendor_nav['store-settings']['submenu']['products-qna']);
	return $vendor_nav;
}

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[Sangita Support Squad]

@bobloblawvegas@gmail.com Sorry to hear that you are still facing issue on your end.
Please create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us so that we can check the issue on your end and help you accordingly.
While sharing the access don’t forget to mark your reply as private.

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