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January 24, 2024 at 4:38 PM in reply to: Latest update conflicting with paypal advanced card processing payment method #216662Sangita Support SquadKeymaster
@Zia Rahim, We are extremely sorry to hear that you have faced an issue on your end. We are unable to replicate this issue on our side. It would be immensely helpful if you could provide a video demonstrating how we can reproduce this on our end. This way, we can address the problem more effectively and assist you in finding a solution.
January 24, 2024 at 4:34 PM in reply to: “Shipping by Zone” and Flat rate as default shipping method for vendors #216661Sangita Support SquadKeymasterYou can add modification as per your requirement in the vendor shipping table by overriding the vendor-shipping.php template file.
You may follow the below overriding path to override the template –
yourtheme/MultiVendorX/vendor-dashboard/vendor-shipping.phpJanuary 24, 2024 at 4:33 PM in reply to: PDF invoices on multivendorX not working as they should #216660Sangita Support SquadKeymasterHello @Maxim Zhiltsov, You just need to go to the vendor dashboard >> Store settings >> Invoice , from here you need to check the options that you want to be visible in the vendor invoice (http://tinyurl.com/yu9x3c3o).
Currently the tax rate specification does not get displayed in the vendor invoice but not to worry we will add that in our future update accordingly.January 24, 2024 at 4:30 PM in reply to: Paypal Split Payment the PayPal window opens and closes again immediately #216659Sangita Support SquadKeymaster@NoriiPop Marketplace
Sorry to hear that you have faced an issue on your end, but it is coming because you have enabled the MVX stripe marketplace module but your vendor has not connected their stripe connect account from their end.
We have disabled the stripe marketplace module on your end and now there is no such issue in the cart page and also with proceeding to the checkout page. Kindly check the video here https://www.awesomescreenshot.com/video/24309687?key=5f40ae226f9aa1f461782e01542ef413.
Now to avoid this issue on the cart page your vendors need to choose the “ All the above payment mode” in the billing section and add the details there accordingly.
In our upcoming update, our team will introduce a flow that When both modules are enabled, vendors will find only the “All the above payment mode” option available in their dashboard.
So there will no longer be any issue or confusion in the checkout.Sangita Support SquadKeymasterGlad to hear that.
Let us know if you need any assistance from our end. We are alaways there to assist you with your queries and issue.January 23, 2024 at 3:50 PM in reply to: Cash Commission are PAID but Credit Card Commission are set as ZERO instead #216622Sangita Support SquadKeymaster@print88 We are not able to place order o your end as it shows this https://prnt.sc/3ZZBz_Wgf2-g. We are open for 2 more hours so if possible please let us know how we can place an order and check the issue on your end.
Sangita Support SquadKeymaster@embpri Our development team has examined the possibility of incorporating new hook/filter support for introducing a new field type in the vendor registration form. Unfortunately, I must convey that it is not feasible to add a hook/filter for adding new field type in the registration form.
Hope you understand.
January 23, 2024 at 1:05 PM in reply to: Cash Commission are PAID but Credit Card Commission are set as ZERO instead #216615Sangita Support SquadKeymaster@print88 Thanks for sharing the access with us.
However, in accordance with our support policy outlined at https://multivendorx.com/how-to-get-support/, we are unable to test the issue on your live site. Since creating a staging site is not feasible for you, we kindly request that you take a backup of your live site. Please inform us once the backup is complete, and also provide FTP access to your site so that we can proceed accordingly.January 23, 2024 at 12:02 PM in reply to: Paypal Split Payment the PayPal window opens and closes again immediately #216613Sangita Support SquadKeymasterThanks for your confirmation. We have added our PayPal access on your end and checked the new flow of PayPal marketplace and it is working absolutely fine. Kindly check the video here https://www.awesomescreenshot.com/video/24273685?key=e39d3b958c3d835a789cbb06b3f42142.
Our test access is still given on your site so you can check the flow there. After that, kindly configure the PayPal marketplace module accordingly following our knowledgebase doc here : https://multivendorx.com/docs/knowledgebase/paypal-marketplace-real-time-split/.
Let us know if you need any further assistance.Sangita Support SquadKeymasterHello @glander, Thanks for sharing the access.
We checked your site and it seems that the issue of the translation not working is caused because of your current active theme.
Kindly check the video here https://www.awesomescreenshot.com/video/24273403?key=9e2b1464f1a20f2d2c678a570f05e807. With the default theme activated the translation is working absolutely fine.
So as recommended earlier to solve this issue kindly re-override the html-endpoint-add-inventory.php template file with the new html-endpoint-add-inventory.php template file from the latest version of MultiVendorX Pro on your end and check if that fixes the translation issue on your end.
Also please do keep us posted regarding the same.Sangita Support SquadKeymasterIts been long and we have not heard back from you. We presume your query is resolved now. We are cloaing this thread. If you need help or face issue in future please create a new support ticket.
January 22, 2024 at 4:01 PM in reply to: Paypal Split Payment the PayPal window opens and closes again immediately #216602Sangita Support SquadKeymaster@NoriiPop , the new PayPal Marketplace is working fine on our end.
The issue you are facing might be releated with PayPal access. So can we add ur own sandbox details, so we can test the flowon your end.
Sangita Support SquadKeymaster@KC For the rating section there is only support for a default styling and there is no support for any additional icon styling. Same flow can be noticed in woocommerce ratings also.
This is why we eliminated the icon selector, aiming to eliminate any potential confusion.
Sangita Support SquadKeymasterHello @anideind, Sorry to hear that you have faced an issue on your end.
We have checked the template overriding on our end and it is working absolutely fine. Kindly check video here https://www.awesomescreenshot.com/video/24240710?key=746f603f15b333a095605a8b959fefb9.
Now on your end kindly check the overriding of the rejected-vendor-account.php template file on your end. You need to follow the below mentioned overriding path –
yourtheme/MultiVendorX/emails/rejected-vendor-account.php.
Let us know if this fixed the issue.January 22, 2024 at 12:46 PM in reply to: PHP Warning – session_start() – Marketplace Membership module #216598Sangita Support SquadKeymasterIts been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support ticket.
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