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December 12, 2023 at 12:02 PM in reply to: Validate if dashboard link exists to check if it’s vendor dash page #215054Sangita Support SquadKeymaster
@webmaster.mid Can you please let us know about the flow that you are looking for on your end so that we can assist you accordingly with the code.
Sangita Support SquadKeymaster@a.kh You did not enable the Stripe connect and Stripe Marketplace module in the modules submenu of MultiVendorX. That is, the extra options in the payment section were not coming.
Now I have enabled the modules on your end and the additional sections are appearing correctly.
KIndly check and when you are done replicating the error on the staging please let us know.
December 12, 2023 at 11:53 AM in reply to: API Key and Product ID have been input and keeps saying is inactive #215052Sangita Support SquadKeymasterWe have replied over here https://multivendorx.com/support-forum/topic/twitter-now-x-the-icon-is-old/#post-215036.
Sangita Support SquadKeymasterHello @froztech.com , our team has already replied over the mail for the issue with the API that you were facing on your end.
Now the issue your vendor is facing on the vendor dashboard while uploading an image we are not getting on our end. So kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us so that we can debug the issue on your end and help you accordingly.
While sharing the access don’t forget to mark your reply as private.Sangita Support SquadKeymaster@DragNfLy Sorry that you are facing an issue on your end with our plugin.
We are no longer using the deprecated hooks on our end that you are getting on your end in the error. So you should not get any such issue while upgrading the MultiVendorX Pro plugin.
But still as you are facing an issue on your end with MultiVendorX Pro upgradation, kindly share the total error log with us so that we can check that and help you accordingly.December 11, 2023 at 4:29 PM in reply to: “Publish and Submit Re-edited Products” is not working #215028Sangita Support SquadKeymasterIts been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support thread.
Sangita Support SquadKeymasterHello @webmaster.mid Thanks for getting in touch with us.
Please note, WCMp is now rebranded as MultiVendorX.By default flow of MultiVendorX, when a vendor is added to the site, we automatically generate a default shipping class for that vendor.
Now this shipping class is assigned to their products automatically. However, if desired, the administrator has the option to create multiple shipping classes, and vendors can then access and utilize them from their end.
For this modification kindly follow our doc here https://multivendorx.com/docs/code-snippet/remove-vendors-automated-shipping-class/.
If you need any further assistance from our end please let us know.December 11, 2023 at 12:43 PM in reply to: I cannot see the WPML translation flag icon on the vendor dashboard product page #215013Sangita Support SquadKeymasterThis reply has been marked as private.December 11, 2023 at 12:35 PM in reply to: Better Messages Compatibility With MVX & Elementor #215012Sangita Support SquadKeymaster@Chris Glad to hear that you have progressed with the fix of the issue.
Please understand that the compatibility between the plugins has been added from the Better Messages plugin end. The compatibility codes are written within their plugin only. We have not added any code in our plugin regarding this compatibility.
So we recommend you reach out to the Better Messages plugin support for assistance. They will be able to address your concerns appropriately in this matter and provide you with the fixes.
Sangita Support SquadKeymasterHello Chris, You just need to go to the admin dashboard>>MultiVendorX>>Settings>>Orders, here simply enable the option ‘order status control’ to disallow the vendors from editing the order status from the vendor dashboard.
Sangita Support SquadKeymasterHello Chris,
Sorry to hear that you are facing issues on your end. But we have not tested the mentioned BuddyBoss plugin with MultiVendorX and hence can not assure you about the compatibility.Now after learning about your issue it seems like both the plugins are not compatible.
So for this you can reach out to the plugin’s team and let them know about the conflict issue and ask them to make their plugin compatible with MultiVendorX. In the process if they need any assistance from our end, kindly ask them to get in touch with us and we will help them accordingly in this regard.
Alternatively, you can review the site to check for any errors generated by our plugin. Providing temporary admin, FTP, and vendor access to your staging site would be helpful for us to investigate and identify any potential issues originating from our plugin.
While sharing the access, don’t forget to mark the response as private.
Sangita Support SquadKeymasterHello, Thanks for giving us a reminder about this. We will fix this in our next update. You can keep track of this from here https://github.com/multivendorx/MultiVendorX/issues/609.
December 11, 2023 at 10:27 AM in reply to: API Key and Product ID have been input and keeps saying is inactive #215007Sangita Support SquadKeymasterHello, Sorry to hear that you have faced this issue on your end.
Kindly delete the current uploaded plugin from the all plugins page then download the plugin file from here https://multivendorx.com/my-account/api-downloads/ then add that on your end again. then go to MultiVendorX >> License submenu >> put the API details and order id and click on save changes.
You will get the required API details from here https://multivendorx.com/my-account/api-keys/.
If you need any further assistance please let us know.
Sangita Support SquadKeymaster@Launch Digital Certainly. If you encounter any issues on your end, please do not hesitate to inform us. We are always there to help you.
Sangita Support SquadKeymaster@Launch Digital delete the current uploaded plugin from the all plugins page then download the plugin file from here https://multivendorx.com/my-account/api-downloads/ then add that on your end again. then go to MultiVendorX >> License submenu >> put the API details and order id and click on save changes.You will get the required API details from here https://multivendorx.com/my-account/api-keys/.
If you still face the same issue kindly share the site url and a temporary admin access so that we can check and help you accordingly.
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