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Knowledgebase

Brief Introduction #

Learning something new can be hard or easy, depending on the right instructions. Just like you need our documentation to understand your marketplace, store owners who are new to your site would require instructions to navigate their marketplace store. Here is how you can send tutorials to store owners new to your marketplace.

Required Module  #

  • Knowledgebase

How to configure the knowledgebase module #

The admin can easily configure the module by following these steps:

  1. Go to MultiVendorX → Modules
  2. Select the Notification tab
  3. Find the Knowledgebase module and enable it

Once enabled, 

  1. Go to MultiVendorX → Knowledgebase
  2. Click Add New
  3. Enter the title and content
  4. Click Publish to make it visible to vendors

 Alternatively, the admin can choose to:

  • Set the knowledgebase as Pending by selecting the Pending button.
  • Set it as a Draft by selecting the Draft option and clicking Save.

How the store owners can access #

Store owners come with varying levels of technical experience. Some may have run online stores before, while for others, this might be an entirely new domain. Providing easy access to tutorials and documentation helps everyone succeed. Here’s how they can find it:

  • Log in to your Store Dashboard
  • Go to Resources → Documentation
  • Browse the list of available documents

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