Brief Introduction #
The ability to report false products or stores builds trust and security in your marketplace. MultiVendorX’s reporting feature empowers customers to flag inaccurate listings, helping you maintain a transparent and reliable platform where authenticity is prioritized.
Module Required #
- Compliance
Configuration from the admin dashboard #
To enable the Compliance module:
- Go to Admin Dashboard → MultiVendorX → Modules
- At the top, select Marketplace Booster to filter relevant modules
- Find Compliance in the list and enable it
(You can also scroll through the full list if needed)
Configure product abuse reporting #
Once the module is enabled, the associated settings can be configured:
- To do so go to MultiVendorX → Settings
- Open Privacy & Compliance
- Select Product Compliance to adjust the settings.
Configure reporting permissions #
Who can report #
Choose who is allowed to submit abuse reports:
- Only logged-in users
- Anyone visiting the marketplace
This setting controls whether guest users can access the reporting form.
Configure abuse report reasons #
The reporting form includes predefined reasons that customers can select while submitting a complaint.
MultiVendorX provides several default reasons which can:
- Be renamed or modified
- Be expanded with additional custom reasons
These reasons help standardize reports and make admin review easier.
You can also include an Other option so customers can provide custom explanations when needed.
Once the configuration is complete, the reporting option becomes available on product pages.
Customer Perspective #
Customer reporting workflow #
Customer views a product #
When customers open a single product page, they will see a:
Report Abuse
option on the product page.
This allows users to immediately flag products that appear misleading, fake, inappropriate, or suspicious.
Customer submits a report #
After clicking the report option, a reporting form appears.
Customers are asked to provide:
- Name
- Email address
- Reason for reporting
If the customer selects:
Other
they can also add additional details explaining the issue.
Report submission process #
Once the form is submitted:
- The abuse report is saved in the compliance system
- The marketplace admin receives the report for review
- The reported product becomes visible inside the flagged reports section
At this stage, no automatic product removal happens unless the admin decides to take action manually.
Admin review workflow #
View flagged reports #
Admins can review all submitted abuse reports from:
MultiVendorX → Compliance → Flagged
This section acts as the central review area for all reported products.
Each report includes important details such as:
- Product name
- Reporter information
- Reason for reporting
- Report creation date
- Available actions
This helps admins quickly understand the issue before taking action.
Reviewing and resolving reports #
After reviewing the report, admins can decide how to handle the issue depending on the severity of the complaint.
Possible actions may include:
- Contacting the store owner for clarification
- Reviewing product authenticity or policy violations
- Removing the product from the marketplace
- Marking the report as resolved
This workflow helps maintain marketplace quality while ensuring that suspicious listings are reviewed properly before action is taken.
Marketplace workflow summary #
Customer flow #
- Customer visits a product page
- Customer clicks Report Abuse
- Customer submits the reporting form
- The report is sent to the admin for review
Admin flow #
- Admin receives the flagged report
- Admin reviews the submitted reason and product details
- Admin investigates the reported listing
- Admin takes the appropriate compliance action
- The report can then be resolved or closed
Important notes #
Allowing customer reporting increases marketplace trust and transparency
Reporting does not automatically delete or disable products
Admins maintain full control over final actions
Predefined reporting reasons help maintain consistent moderation
