Table of Contents
Brief Introduction #
The ability to report false products or stores builds trust and security in your marketplace. MultiVendorX’s reporting feature empowers customers to flag inaccurate listings, helping you maintain a transparent and reliable platform where authenticity is prioritized.
Module Required #
- Compliance
Configuration from the admin dashboard #
To enable the Compliance module:
- Go to Admin Dashboard → MultiVendorX → Modules
- At the top, select Marketplace Booster to filter relevant modules
- Find Compliance in the list and enable it
(You can also scroll through the full list if needed)
Once the module is enabled, the associated settings can be configured:
- To do so go to MultiVendorX → Settings
- Open Privacy & Compliance
- Select Product Compliance to adjust the settings.
On this page, scroll down to the Product Report Abuse section and configure the following settings.
- Who Can Report: Select whether only logged-in users or Anyone can report product abuse.
- Reasons for Abuse Report: Lets us add predefined reasons that users can select when submitting an abuse report, ensuring standardized and clear reporting. You are provided with multiple default reasons which you can not remove, however you can alter them as you like. You can add more if you want.
Customer Perspective #
Customer View #
- On the single product page, customers will see a Report Abuse option.
- When users click the report button, a form appears asking for their name, email, and the reason for reporting (from a predefined list). If they select “Other,” they can add additional details.
- Once submitted, the report is sent to the admin for review.
Admin Review #
Admins can view all submitted reports by navigating to MultiVendorX → Compliance → Flagged
Each report includes:
- The product’s name
- The name of the person who reported it.
- The reason why the product was reported.
- The date the report was created
- The action applicable.
Admins can take appropriate actions, such as contacting the store owner, removing the product, or marking the report as resolved.
